Medical Receptionist (Busy Outpatient Physical Therapy)

Medical Receptionist / Patient Care Coordinator

ProFysio Physical Therapy – Old Bridge, NJ

Full-Time | Monday–Friday

Join a Team That Makes a Difference

At ProFysio Physical Therapy, we believe every patient deserves an exceptional experience from the moment they walk through our doors. That experience starts with our front desk.

We're looking for an experienced Medical Receptionist / Patient Care Coordinator who thrives in a fast-paced healthcare environment and enjoys helping people. If you're organized, dependable, and enjoy keeping a busy office running smoothly, we'd love to meet you.

This is more than a reception position. You'll play a vital role in creating a great patient experience while helping our therapists deliver outstanding care.

What You'll Do

As the first point of contact for our patients, you'll be responsible for ensuring the office runs efficiently while providing exceptional customer service.

Your responsibilities will include:

• Greeting patients and creating a welcoming environment
• Answering a high volume of incoming phone calls
• Scheduling new patient evaluations and follow-up appointments
• Managing therapist schedules for maximum efficiency
• Verifying insurance information
• Collecting co-pays and outstanding patient balances
• Responding to patient questions regarding appointments and billing
• Communicating with physician offices and insurance companies
• Processing medical records requests
• Maintaining accurate patient information in our electronic medical record
• Assisting with additional administrative projects as needed

What We're Looking For

Required Qualifications

• Minimum of 2 years of experience in a busy medical office
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Comfortable working in a fast-paced environment
• Professional, dependable, and detail-oriented
• Strong computer skills and ability to learn new software quickly

Preferred Experience

• Physical therapy, orthopedic, chiropractic, pain management, or other outpatient medical office experience
• Insurance verification and authorization experience
• Medical billing knowledge
• Electronic Medical Record (EMR) experience
• Experience collecting patient payments

The Ideal Candidate

We're looking for someone who:

• Enjoys helping people
• Takes ownership and solves problems independently
• Can prioritize multiple tasks without becoming overwhelmed
• Communicates professionally with patients, physicians, and coworkers
• Brings a positive attitude and strong work ethic every day
• Takes pride in delivering exceptional customer service

Why Join ProFysio?

At ProFysio, we believe that great people deserve a great workplace.

We offer:

• Competitive compensation based on experience
• Health insurance
• 401(k)
• Opportunities for advancement within a growing company
• Supportive team environment
• Modern outpatient orthopedic practice

About ProFysio Physical Therapy

ProFysio Physical Therapy is a privately owned outpatient orthopedic practice serving patients throughout Monmouth and Middlesex Counties. Our mission is to provide exceptional physical therapy while creating an outstanding experience for every patient who walks through our doors.

If you're looking for a long-term career with a team that values professionalism, accountability, and patient care, we'd love to hear from you.

Pay: $19.00 - $22.00 per hour

Benefits:

• Health insurance
• Vision insurance

Work Location: In person

Salary : $19 - $22