Director of Employment and Community Services

ProFound Executive Search is serving as an external search partner to UCP Central PA in its search for Director of Employment and Community Services. This position reports to the Senior Director of Operations at UCP Central PA.

Position Summary:

The Director of Employment & Community Services will provide strategic and operational leadership across three of UCP Central PA's service lines: Employment Services, Community Participation Supports (CPS), and Home & Community Services (HCS). Reporting to the Senior Director of Operations, this leader will play a critical role in an organizational transformation that will bring these historically separate service lines under one integrated service division. The organization’s vision is to create a coordinated continuum of services in which individuals are not defined by the program they enter, but rather by their interests, abilities, aspirations, and support needs. This transformation will reflect a fundamental shift in how individuals are assessed, connected with services, supported in pursuing their goals, and empowered to participate meaningfully in their communities.

Central to this transformation is a shift from program-centered service delivery to an integrated, person-centered model that prioritizes individual aspirations, community inclusion, and pathways to competitive integrated employment. The Director will lead the redesign of service delivery practices to ensure individuals can move seamlessly among supports as their interests, abilities, and goals evolve. This includes strengthening employment exploration and readiness, expanding community-based opportunities, and ensuring that services are responsive to changing individual needs rather than constrained by traditional program structures.

This role will be instrumental in moving the transformation from strategy to implementation. The Director will take ownership of the vision, build alignment among the leadership team, and establish the operational infrastructure necessary for successful integration. Key priorities will include implementing the integrated organizational structure, establishing consistent intake and assessment processes, introducing the employment-readiness framework, strengthening coordination across services, and developing measurable performance expectations. The Director will also be responsible for sustaining financial and operational improvements, including managing enrollment, attendance, utilization, staffing ratios, service outcomes, and financial performance.

An important dimension of this transformation will be strengthening the financial sustainability of the integrated service division while maintaining UCP Central PA's commitment to high-quality, person-centered services. The Director will identify opportunities to achieve economies of scale, optimize service capacity, improve resource utilization, and develop more efficient operating models across the service lines. Working closely with Finance leadership, this individual will balance mission-driven outcomes with financial accountability, helping establish a sustainable foundation for future service innovation and growth.

Why This Opportunity Matters:

UCP Central PA is entering an important period of transformation, creating a unique opportunity for an innovative and results-oriented leader to shape the future of employment and community-based services for individuals with disabilities. This position offers the opportunity to move beyond traditional service models, lead a significant organizational transformation, and build a coordinated continuum of supports that expands individual choice, strengthens community inclusion, and creates meaningful pathways to employment. The successful candidate will have the opportunity to influence organizational strategy, develop high-performing teams, establish innovative service delivery practices, and create sustainable improvements that directly impact the lives of the individuals UCP supports.

Position Responsibilities:

• Organizational Transformation: Lead the transformation of Employment Services, CPS, and HCS into one integrated service division, translating strategy into operational structures, processes, and measurable outcomes.
• Change Management: Build understanding, trust, and alignment among internal and external stakeholders as the organization introduces new service delivery models, workflows, and performance expectations. Engage teams in the transformation through thoughtful communication, collaboration, and implementation.
• Service Delivery: Ensure efficient, high-quality, person-centered service delivery and continuous improvement across the division. Strengthen service coordination, develop individualized pathways to employment and community participation, improve utilization and participant outcomes, and support program innovation and sustainability.
• Leadership and Management: Build, develop, and hold accountable a high-performing leadership team through coaching, training, and performance management. Foster a culture of collaboration, employee engagement, innovation, and continuous improvement. Directly supervise two managers, providing leadership to their teams, including supervisors and frontline staff. Oversee operations across multiple locations, with agency offices in Camp Hill, Sunbury, Lititz, and Lewistown, PA.
• Regulatory Compliance: Ensure adherence to applicable federal, state, ODP, Medicaid waiver, licensing, provider qualification, and organizational requirements. Establish and maintain systems for continuous regulatory readiness, quality assurance, and improvement through routine monitoring, audits, documentation reviews, staff training, and timely corrective actions to address risks and sustain compliance.
• Fiscal Responsibility: Provide financial leadership, overseeing budgets, revenue, expenditures, staffing, resource allocation, and operational performance to ensure financial sustainability, efficient service delivery, and responsible stewardship of organizational resources. Establish and monitor financial and operational performance expectations, including utilization, productivity, census, referrals, authorizations, billing accuracy, and employment outcomes.
• External Partnerships: Develop and maintain strategic partnerships with employers, workforce development organizations, educational institutions, funding agencies, referral sources, and community stakeholders to expand competitive integrated employment opportunities, strengthen service coordination, and increase access to person-centered services. Represent UCP in relevant professional and community forums, strengthen referral pipelines and community awareness, and identify opportunities for collaboration, innovation, and program growth.
• Administrative Systems: Provide strategic oversight of administrative systems, technologies, and operational processes to ensure regulatory compliance, accurate documentation, data integrity, financial accountability, and efficient service delivery across the division. Establish performance expectations for the consistent use of organizational systems. Leverage operational dashboards, performance metrics, and management reports to monitor effectiveness, identify trends, and drive continuous improvement. Collaborate with internal departments, such as IT, Revenue Cycle, HR, Quality, and other departments to implement technology enhancements, streamline workflows, and strengthen operational consistency.
• Other Responsibilities:
• Represent UCP with professionalism and integrity, demonstrating a commitment to its mission, vision, core principles, and strategic objectives.
• Foster a culture of collaboration, trust, accountability, innovation, and continuous improvement, serving as a positive role model for leaders and employees.
• Maintain a comprehensive understanding of organizational programs, services, initiatives, and strategic priorities, promoting cross-divisional collaboration and supporting initiatives that strengthen participant outcomes and organizational effectiveness.
• Participate actively in leadership meetings, strategic planning, organizational committees, and professional development activities.
• Stay informed of regulatory changes, industry trends, and emerging best practices, incorporating relevant developments into divisional planning and service delivery.
• Ensure adherence to organizational policies and ethical standards.
• Perform other duties as assigned.

Required Qualifications:

• Bachelor's degree.
• Minimum of 5 years of progressive leadership experience working within a disability-focused organization.
• Experience managing a team of direct reports.
• Demonstrated expertise in facilitating competitive integrated employment for individuals with disabilities, including job development, employer engagement, employment supports, and strategies that advance meaningful employment outcomes.
• Demonstrated experience leading teams responsible for employment services, with measurable success in expanding employment opportunities, strengthening employer partnerships, and improving employment outcomes.
• Experience leading scope related to:
• Home and community-based services (HCBS)
• Operations management
• Financial management
• Regulatory compliance
• Multi-site / complex organization coordination
• Transformational leadership and change management
• Strategy development

Preferred Qualifications:

• MBA, MPA, or MSW.
• Director-level experience.
• Experience providing services to individuals with IDD, with varying levels of support needs.
• Knowledge of PA's disabilities service system, including ODP requirements, Medicaid waiver services, and applicable licensing standards.
• Experience with the following:
• Person-centered services
• Systems thinking and service integration
• Data-driven decision-making
• Quality management
• Government licensing
• Training
• Technical assistance

Salary range: $94,000 - $115,000

To express interest and learn more about the role from the ProFound Executive Search team, please visit: https://www.ProFoundExecSearch.com/candidates