(Five9) Platform Administrator

Description

Job Title: (Five9) Platform Administrator

Location: Boca Raton, FL | Type: Full-Time, In-Person (on-site)

Salary: $65,000 - $80,000 (DOE)

Welcome to ProForce

ProForce is one of the fastest-growing residential services platforms in the Southeastern United States, backed by a top-tier family office. The company was launched through a series of strategic acquisitions and has since expanded rapidly across 11 branches in 5 states, with a team of more than 500 people via organic growth.

The ProForce leadership team brings deep experience scaling multi-state, home services businesses. Prior to launching ProForce, the team played a key role in helping grow a Utah-based Residential Pest Control company from $20M to over $100M in revenue - driven entirely through organic growth in under two years. This same operational rigor, growth mindset, and focus on technology now drive ProForce’s strategy.

Your Role

As our Five9 Platform Administrator, you will serve as the subject-matter expert and primary administrator for our Five9 cloud contact center platform. You will play a critical role in optimizing system performance, managing integrations, and ensuring our contact center operates with efficiency and reliability.

Key Responsibilities

• Configure and manage Five9 features, including IVRs, ACD, call routing, campaigns, permissions, and reporting
• Troubleshoot system issues and coordinate with vendors to ensure seamless operations
• Integrate Five9 with CRM and workflow tools such as Salesforce, Zapier, and FieldRoutes
• Develop automations and process enhancements to streamline workflows and improve data integrity
• Provide technical support and guidance to the call center team
• Maintain comprehensive documentation for systems, processes, and configurations
  
  

Requirements

Qualifications (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.)

• 3 years of experience managing a cloud-based contact center platform (Five9 required)
• Strong understanding of IVR, ACD, and contact center operations
• Practical experience with integrations (Zapier, FieldRoutes, Salesforce) and REST APIs
• Strong technical troubleshooting skills and attention to detail
• Excellent communication skills with the ability to explain technical concepts clearly
• Bachelor’s degree in Information Technology or a related field (or equivalent relevant experience)
• Python, BigQuery, Looker, and/or Sigma are a plus!
• Ability to thrive in a lean, fast-paced environment characteristic of a high-growth startup - where priorities may shift quickly, workloads are consistently busy, and role scope evolves as the organization grows. Must be a strong team player who is adaptable, collaborative, and willing to pitch in where needed to support broader operational success.
  
  

Compensation & Benefits

• Competitive compensation
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Collaborative, in-person work environment with opportunities for professional growth
  
  

Additional Details

This is a full-time, on-site position based in Boca Raton, FL.

Click to apply and join a rapidly growing organization with a strong vision and momentum.

Equal Employment Opportunity: ProForce Pest Control is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We also accommodate disabilities and pregnancy-related needs as required by law.