What are the responsibilities and job description for the Entry Level | Customer Service – Booking Hotels | Remote position at Professional Travel Group?
Position Overview
We are seeking reliable and customer-focused individuals to join our team in a fully remote role supporting hotel bookings and reservation services. In this position, you will assist clients with selecting accommodations, coordinating reservations, and ensuring all travel details are accurate and complete.
This is an entry-level opportunity within the travel and hospitality space. No prior experience is required. Training and guidance are provided.
Key Responsibilities
This role is well suited for individuals interested in hospitality, remote customer service, or travel-related work, especially those looking to build experience in reservations and booking support.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We are seeking reliable and customer-focused individuals to join our team in a fully remote role supporting hotel bookings and reservation services. In this position, you will assist clients with selecting accommodations, coordinating reservations, and ensuring all travel details are accurate and complete.
This is an entry-level opportunity within the travel and hospitality space. No prior experience is required. Training and guidance are provided.
Key Responsibilities
- Assist clients with identifying and booking hotel accommodations based on their needs and preferences
- Provide support throughout the reservation process, including confirmations and updates
- Respond to customer inquiries regarding availability, pricing, and property details
- Verify booking information such as travel dates, guest details, and room selections
- Maintain accurate and organized records of client interactions and reservations
- Offer follow-up support prior to check-in and after stay when needed
- Strong communication skills with a customer service mindset
- Detail-oriented and able to stay organized across multiple tasks
- Comfortable using online systems and digital tools
- Ability to work independently in a remote environment
- Previous customer service or hospitality experience is helpful but not required
- Guided onboarding and structured training
- Access to hotel booking platforms and travel resources
- Ongoing support and skill development
- Flexible fully remote work environment
- Supportive and team-oriented culture
This role is well suited for individuals interested in hospitality, remote customer service, or travel-related work, especially those looking to build experience in reservations and booking support.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary : $35,000 - $70,000