What are the responsibilities and job description for the Director Program Management Operations position at Professional Teleconcepts, LLC?
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Professional Teleconcepts is seeking a strategic and highly disciplined Director of the Project Management Office (PMO) to standardize, oversee, and optimize project delivery across all large-scale Inside Plant (ISP), Outside Plant (OSP), and Wireless construction portfolios. This executive role is focused on driving operational excellence, protecting project margins, and ensuring on-time delivery for mission-critical telecommunications and hyperscaler data center deployments.
The Director of PMO will serve as the architect of our project management methodologies, bridging the gap between corporate strategy and field execution. You will establish rigorous governance frameworks, implement standardized financial and scheduling controls, and mentor a high-performing team of Project Managers to ensure consistency, mitigate risk, and maximize profitability across the enterprise.
The ideal candidate will work in the corporate office in Norwich, NY witth regular travel (up to 25-30%) to regional offices, key client meetings, and critical project sites to conduct audits and support project teams.
Pay range is $125-$150/k per year
Connecting you to great benefits
- Weekly Paychecks
- Paid Time Off, Parental Leave, and Holidays
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- 401(k) w/ Company Match
- Stock Purchase Plan
- Education Reimbursement
- Legal Insurance
- Discounts on gym memberships, pet insurance, and much more!
What you’ll do
Essential Functions
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PMO Strategy & Governance: Establish and enforce a standardized project management methodology (incorporating PMI best practices) tailored to fast-paced telecommunications construction. Create and maintain the corporate "Project Delivery Playbook."
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Resource & Capacity Planning: Develop centralized resource management processes to optimize the deployment of Project Managers, field crews, and engineering assets across multiple concurrent national projects.
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Executive Dashboards & KPIs: Define and track core KPIs (e.g., Earned Value, Schedule Variance, On-Time Delivery). Maintain executive dashboards to provide the C-suite with real-time visibility into portfolio health.
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Risk & Change Management: Implement robust risk identification and mitigation strategies. Standardize the change order process to ensure all out-of-scope work is documented, approved, and billed effectively.
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Systems Implementation: Champion the adoption and optimization of enterprise project management software (e.g., Procore, Smartsheet, Microsoft Project) to automate workflows, document control, and client reporting.
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Team Leadership & Mentorship: Hire, train, and develop a tier of Senior Project Managers and Project Coordinators. Foster a culture of accountability, continuous improvement, and cross-functional collaboration with Estimating, Engineering (RCDD), and Quality (TL9000) teams.
What you’ll need
Knowledge, Skills, and Abilities
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Industry Expertise: Extensive background in telecommunications infrastructure, hyperscaler data center builds, or large-scale commercial construction project management.
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Certifications: Active Project Management Professional (PMP), Program Management Professional (PgMP) or Agile certifications (PMI-ACP, Scrum) are strong advantages.
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Financial Acumen: Deep understanding of construction accounting principles, WIP scheduling, revenue recognition, and supply chain cost management.
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Analytical Leadership: Proven ability to synthesize complex project data into actionable executive strategies.
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Communication: Elite presentation and negotiation skills, capable of managing demanding enterprise clients and aligning internal departments (Finance, Operations, HR).
Work Environment & Physical Demands
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Setting & Travel: Based in a corporate office environment with regular travel (up to 25-30%) to regional offices, key client meetings, and critical project sites to conduct audits and support project teams.
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Hours: Requires a flexible schedule to support national time zones, executive reporting deadlines, and urgent project escalations.
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Physicality: Primarily stationary office work with standard computer usage. Field site visits require the ability to navigate active construction zones safely and adhere to PPE requirements.
Why grow your career with us
Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.
Building stronger solutions together
Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Salary : $125 - $150