What are the responsibilities and job description for the Non-Medical Case Manager position at Professional Solutions Delivered, LLC?
Professional Solutions Delivered, LLC (ProSoDel) is a total solutions provider for government and commercial customers in the areas of Program Management, Logistics, Organizational Change Management, Communications, Training, and Information Technology (IT) Support Services. We are currently seeking a Non-Medical Case Manager to join our team of professionals in support of the U.S. Marine Corps Wounded Warrior Regiment.
Essential Duties & Job Functions.
- Demonstrate compassion, patience, and understanding in dealing with individuals with varying support needs.
- Work cases until all issues have been resolved before transferring them back to the WWCC or Contact Centers for continued outreach and support.
- May provide a 120-day post End of Active Services for a Recovering Service Member whose case was supported by a Recovery Care Coordinator while on active duty
- Performs related work as assigned.
Job Requirements (Education, Experience, Professional Associations)
Required Education
- Bachelor’s Degree combined with 3 years’ of experience working with the federal government or nonmedical case management field; OR
- High School Diploma combined with at least 5 years’ experience associated with non-medical case management or related field identifying needs and paring with resources and providing guidance to service members.
Required Experience
- Counseling experience or similar work in civilian community service settings.
- Strong interpersonal communication skillset including negotiating skills.
- Excellent oral and written communication skills.
- Knowledge of Marine Corps culture; understand the significance of the cultural bond and Marine ethos needed when dealing with Marines.
Clearance
- Must be a United States Citizen.
- Must possess a favorable and current adjudication at the T-3, T-3R, NACLC, or higher level.
- Active DoD Security Clearance is highly desired.
Additional Information
- Hours of Operation: 0800-1630 ET Mon-Fri.
*As a condition of employment, employees must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws.