What are the responsibilities and job description for the Software Support Manager (NOT REMTOE) position at Professional Software for Nurses, Inc.?
The Software Support Manager's role is to ensure PSNIs' customers receive outstanding Support and all their needs are met. The Software Support Manager oversees the Support department's day-to-day functions.
Requirements
Associates or higher education in IT or Software Development
5 years plus experience leading a support team in delivering outstanding customer service for cloud-based software applications
Management Skills: ability to manage, troubleshoot, and gather needed information to escalate related to issues with software applications
Attention to detail is a necessity.
Ability to communicate with clients and internal departments in a positive, diplomatic, and professional manner.
- Ability to translate complex technical information in a non-technical way Strong technical, organizational, and analytical skills
Strong IT experience with software applications and networking experience a plus
Electronic Health Records experience a plus
Ability to read, write, type, and speak English. Ability to read, analyze, and interpret software manuals, technical procedures, and governmental regulations.
Experience using Microsoft Office in a Windows environment required.
Knowledge of Database software; Internet software and Word Processing software.
Pay: $100,000.00 - $105,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $100,000 - $105,000