Program Coordinator

Responsibilities:

• Coordination of full program event planning and management
• Venue sourcing, negotiating fees, venue payment and planning approved menus
• Enter Travel and AV details into 3rd party websites
• Responsible for department reporting on key metrics and adherence to processes and procedures
• Daily phone and email support up to and including communication with sales representatives and faculty
• Maintain and modify the program planning database by documenting specific program notes as it relates to program changes, speaker travel, venue details and any conversations with speakers, sales representatives, and vendors
• Manage appropriate inboxes as they relate to customer requirements
• Run reports daily to manage workload and tasks
• Maintain current knowledge of appropriate regulations, e.g., OIG, PhRMA Code

Requirements:

• Successfully manage multiple priorities in a fast-paced environment
• Familiar with health sciences and regulated environments
• Excellent interpersonal skills
• Superior customer service and organizational skills
• Exceptional attention to detail
• Previous speaker bureau, customer service, call center, and/or telemarketing experience preferred
• Ability to work flexible schedules and/or extended hours to meet clients’ business needs
• Proficiency in MS-Office, Word, Excel, and Gmail Suite Workspace
• A High School diploma or GED is required. College degree preferred
• Customer Service, hospitality, pharmaceutical, or medical industry experience is preferred