What are the responsibilities and job description for the Market Manager position at Professional Search Group (PSG)?
Summary
The Market Manager is responsible for driving business growth, developing client relationships, and overseeing staffing operations within an assigned market. This role combines sales, recruiting leadership, client management, and operational oversight to ensure the agency meets revenue, placement, and customer service goals.
The ideal candidate is a results-driven professional with strong knowledge of the staffing industry, excellent relationship-building skills, and the ability to develop new business while maintaining long-term partnerships with existing clients.
Key Responsibilities
- Meet or exceed assigned revenue, gross-profit, placement, and business-development goals.
- Monitor branch or market-level financial performance.
- Review pricing, bill rates, pay rates, and gross margins to support profitable growth.
- Track key performance indicators and prepare regular reports for leadership.
- Identify opportunities to improve operational efficiency and profitability.
- Identify, prospect, and acquire new clients through cold calling, networking, referrals, meetings, and other business-development activities.
- Build and maintain strong relationships with key decision-makers, HR professionals, hiring managers, and business owners.
- Conduct client meetings to understand workforce needs, hiring challenges, and staffing requirements.
- Prepare and present staffing solutions, service proposals, pricing, and agreements.
- Negotiate terms and develop mutually beneficial client partnerships.
- Monitor market trends, competitor activity, and local employment conditions to identify new opportunities.
- Serve as a primary point of contact for assigned clients.
- Ensure high levels of client satisfaction and service quality.
- Regularly review client staffing needs and identify opportunities to expand services.
- Resolve client concerns promptly and professionally.
- Conduct regular business reviews with key accounts to assess performance and future staffing needs.
- Partner with recruiters and staffing coordinators to ensure client positions are filled efficiently.
- Monitor recruiting pipelines, candidate availability, placements, and fill rates.
- Work with the recruiting team to develop strategies for challenging or high-volume positions.
- Ensure candidates meet client qualifications and staffing requirements.
- Monitor attendance, retention, performance, and other staffing metrics where applicable.
- Lead, coach, and support recruiting, sales, and staffing team members.
- Establish clear performance expectations and measurable goals.
- Provide training, coaching, and feedback to improve team performance.
- Promote a collaborative, accountable, and customer-focused culture.
- Participate in hiring and development of team members as needed.
Qualifications
- 7 years of experience in staffing, recruiting, sales, business development.
- Previous management or leadership experience preferred.
- Proven ability to develop new business and maintain client relationships.
- Strong understanding of staffing, recruiting, and workforce solutions.
- Excellent communication, negotiation, and presentation skills.
- Strong organizational and time-management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable working with sales and recruiting metrics.
- Proficiency with Microsoft Office and staffing/CRM software.
- Bachelor's degree preferred but may be substituted with relevant experience.
Performance Metrics
- Revenue growth
- Gross profit and gross margin
- New client acquisition
- Client retention
- Number of placements
- Fill rate
- Time-to-fill
- Recruiter/team productivity
- Employee retention and attendance
- Customer satisfaction
Pay: $100,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote
Salary : $100,000 - $150,000