What are the responsibilities and job description for the Parts Coordinator and Support position at Professional Placement Services?
Parts Coordinator / Technical Support
We are seeking a highly organized and technically minded Parts Coordinator / Technical Support professional to join our team. In this role, you will be the primary point of contact for coordinating parts orders, supporting service teams, assisting customers with technical inquiries, and ensuring efficient operations across repair and maintenance activities.
What You’ll Do
• Manage parts ordering, tracking, and inventory coordination
• Assist customers and internal teams with product and technical support
• Identify correct replacement parts using manuals, diagrams, and system data
• Work closely with service technicians to ensure timely resolution of service needs
• Maintain accurate records, documentation, and service reports
• Provide exceptional customer service via phone, email, and ticketing systems
• Support general service department operations as needed
What You’ll Bring
• Experience in parts coordination, technical support, service coordination, or a related role
• Strong mechanical or technical aptitude
• Excellent communication and problem-solving skills
• High attention to detail and ability to multitask in a fast-paced environment
• Proficiency with computers, inventory systems, and documentation tools
• A customer-focused mindset and collaborative approach
Why Join Us
• Opportunity to play a critical role in supporting nationwide service operations
• Collaborative team environment with a focus on quality and reliability
• Competitive compensation and growth potential