Shipping & Receiving Manager

Quality Packaging (Qual Pac) is looking for individuals who have a strong professional ethic, are passionate about innovating for positive change, and are collaborative team players. We have been in business for over 50 years. Our success is due to a culture created by our founder that embodies these principles: Our employees are our most important asset, we stand by our word, and our customer’s needs are our number one priority.

If you are looking for a career where you make a difference with over 1,000 team players, please read on.

Shipping & Receiving Manager

The Shipping & Receiving Manager is responsible for overseeing all aspects of the Shipping and Receiving (S&R) department and the overall performance of the team. This role involves planning and executing strategies to meet departmental goals, coaching and managing associates to high performance standards, and recognizing both individual and team achievements.

The Shipping & Receiving Manager works closely with facility leadership and cross-functional teams to support operational excellence and overall facility success.

Pay: $65,000-$70,000

Essential Duties And Responsibilities

• Reports to the Plant Manager
• Maintains overall responsibility and accountability for all Shipping and Receiving department functions.
• Implements and enforces all company policies, procedures, and rules as outlined in the Employee Handbook.
• Monitors department performance against established goals and metrics.
• Actively participates in daily staff meetings.
• Ensures compliance with all safety rules and procedures.
• Conducts accident and incident investigations as required.
• Adheres to Good Manufacturing Practices (GMPs) and Food Defense Plan requirements.
• Participates in internal audits and inspection walks.
• Completes assigned corrective actions per Corrective Action Plans.
• Demonstrates proficiency in Lean Manufacturing tools, including 5 Whys, brainstorming, fishbone diagrams, graphs, and root cause analysis.
• Trains Shipping and Receiving personnel on policies, procedures, and systems.
• Serves as the primary liaison with customers’ logistics departments and assigned carriers.
• Manages inventory of loose pack, materials, and finished goods, including physical inventory counts and inventory consolidation.
• Oversees department discipline and adherence to procedures using the Warehouse Management System (WMS).
• Works closely with Production and Supply Chain leadership to ensure production and shipping needs are met.
• Ensures forklifts and material handling equipment are maintained in safe and good working condition.
• Manages interdepartmental transportation of materials.
• Oversees shipping of goods related to donations, rejects, and returns.
• Conducts performance reviews and sets goals for Shipping and Receiving employees.
• Provides counseling and disciplinary action as necessary in accordance with company policy.
  
  
  

Supervisory Responsibilities

• Manages multiple shifts of trained forklift and warehouse personnel.
  
  
  

Qualifications

General

• Excellent attention to detail.
• Ability to work with minimal supervision.
• Strong teamwork and collaboration skills.
• Professional business etiquette when interacting with customers, vendors, and internal partners.
• Effective time management and multitasking abilities.
• Willingness to work additional hours as business needs require.
• Bilingual (Spanish) preferred but not required.
• Authorized to work in the United States.
• Must be at least 18 years of age.
  
  
  

Education and Experience

• Minimum of 2 years of customer service experience.
• Minimum of 2 years of WMS and/or ERP system experience.
• Knowledge of general office equipment.
• High school diploma or GED required.
• Some college coursework preferred.
  
  
  

Computer Skills

• Proficient in PC-based software within a Windows environment.
• Basic typing and 10-key calculator skills.
• Basic knowledge of internet usage.
  
  
  

Math, Language, and Reasoning Abilities

• Strong written and verbal communication skills.
• Ability to solve problems independently.
• Ability to make timely, accurate decisions.
  
  
  

Certificates and Licenses

• Train-the-Trainer Forklift Certification (preferred or required based on facility needs).
  
  
  

About Pro Pac And Qual Pac

Founded in 1971, Professional Packaging Systems (Pro Pac) brings deep knowledge and expertise to provide the best packaging solutions for our customers. We serve every industry, including e-commerce, retail and wholesale food, snack, beverage, specialty manufacturing, fresh produce, hobby and craft, automotive, electronics, pet, cosmetic industries, and many more.

We are headquartered in Grand Prairie, Texas, with regional sales branches in El Paso, and Brownsville, TX; and additional contract packaging / fulfillment operations in Brookshire, TX; Charlotte, NC; and Olathe, KS.

Come join a growing group of honest, knowledgeable, and skilled professionals who are dedicated to offering superior products and services to those we serve!

Visit us at https://www.propac.com/.