What are the responsibilities and job description for the Part-time Member Advocate (Bilingual) position at Professional Management Enterprises?
Description
**Must be able to attend 3 weeks of full-time paid training**
This position is on-site; remote positions are not available.
About WellTrans
WellTrans is dedicated to eliminating transportation as a barrier to good health by ensuring members can reliably reach the care they need. With over 20 years of experience serving the Medicaid and Medicare community, the company prioritizes safe, secure, and on-time transportation for every trip. WellTrans works closely with members to understand and meet their transportation needs while supporting a network of providers that offer a wide range of accommodations, including wheelchair-accessible vehicles, bus service, and overnight trips. By coordinating the logistics, WellTrans allows members to focus on their health while receiving dependable service from a team that is deeply connected to the communities it serves.
WellTrans is a Certified Minority and Disabled Veteran owned business and an equal opportunity employer.
Indianapolis, IN
What You’ll Get
• Guaranteed 18 hours per week
Reliable, consistent hours you can count on with no fluctuating schedules
• Weekly pay
Get paid every week to support better budgeting and cash flow
• Flexible scheduling options
Built to support your lifestyle, whether you’re balancing school, family, or another job
• Opportunity to pick up additional hours
Increase your earnings based on your availability and business needs
Growth and Career Opportunities
• Clear path to full-time positions
We promote from within whenever possible
• Advancement into specialized roles
Opportunities to move into Routing, Escalations, QA, and Leadership roles
• Hands-on experience in healthcare operations
Build skills that translate into long-term career growth
Work Environment and Culture
• Team-focused environment with leadership support
• Ongoing training and skill development
• Recognition for strong performance and reliability
• Structured scheduling with predictable time off
Who This Role Is Perfect For
• Individuals looking to supplement income
• Those wanting flexibility with guaranteed hours
• Candidates interested in growing into a full-time career
• People who value consistency, structure, and opportunity
Requirements
Requirements
- High school diploma or equivalent required.
- 1–2 years of call center or customer service experience.
- Ability to pass a criminal background check and drug screening.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Excellent customer service skills, including the ability to assist members professionally in challenging situations.
- Ability to understand and follow written and verbal instructions and take direction from supervisors.
- Professional appearance and demeanor.
- Ability to communicate effectively with individuals at all levels and from diverse backgrounds.