What are the responsibilities and job description for the Server - Saltine, Hilton Norfolk The Main position at Professional Hospitality Resources, Inc. and Ocean Beach Club LLC?
Overview
A Server provides excellent Guest Service by anticipating Guest needs, making specific suggestions of menu items and beverages and monitors the flow of the Guest’s dining experience
Responsibilities
Level One
- Know all aspects of the menu and daily specials.
- Make specific suggestions of menu items, beverages while demonstrating the ability to up-sell.
- Perform procedures for the ordering process from the initial greeting to the check presentation in accordance with the sequence of service and service timing standards set forth by the company.
- Abide by all State, Federal and Corporate liquor regulations & alcohol awareness pertaining to service of alcoholic beverages.
- Provide Guest Service using a tray to carry the properly plated food items & properly garnished drinks.
- Anticipate guest needs, such as replenishing beverages & condiments.
- Maintain accurate bank & act as own cashier as needed while adhering to all company cash handling procedures.
- Maintain station cleanliness & organization throughout shift.
- Complete all assigned opening, running, & closing side work.
Qualifications
TypeQualificationExperienceMust be 18 years as required in compliance with all State, Federal & Corporate liquor regulations pertaining to service of alcoholic beverages.ExperiencePrevious high volume serving experience strongly preferredEducationHigh School Diploma or equivalent preferredSkillAbility to multi-task