Night Auditor - Guest Service Agent

Overview

Audit, balance and report on the various areas of the hotel (e.g. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure PHR and Hotel policies and procedures are followed and to prevent fraud

Responsibilities

Audit, balance and report on all food and beverage outlets' (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information

Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed

Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.

Prepare and input statistics and income journal sheets for preparation of daily reports

Balance and close all bank ticket codes, daily

Run night audit final after insuring all revenues are in balance nightly

Perform the duties of a Front Desk Clerk including express checkouts

Assist PBX in taking and placing wake-up calls, as needed

Perform the duties of a bellperson as requested

Meets with Front Office staff to received pertinent information regarding the daily activities and yeild management strategies.

Perform, as necessary, the functions of the front desk with regard to check-in, check-out and customer service.

Greet & interact with the guest in a friendly but professional manner creating the “WOW” experience.

Ensure that all guest requests you receive are satisfied in a timely & efficient manner.

Review internal management reports to include: occupancy forecasts, night audit summary, house account backup, reconciliation & productivity results from the prior day.

Print the required reports and reconcile the daily departmental activities in preparation for the close of business process.

Able to apply mathematical concepts including fractions, percentages, ratios & proportions to practical situations.

Post room and tax and perform the necessary OnQ functions to close the business day.

Complete the necessary closeout reports

Balance and transmit the daily credit card transactions.

Ensure the Zip Out check-out folios are printed and delivered to guests rooms

Ensure payment is obtained for all guest rooms and that credit card approvals are current.

Reconcile OnQ with the Lodgenet system.

Reconcile phone revenue with the call accounting system.

Retreive the Hotel Call Around from PBX and forward the final format via e.mail to the appropriate individuals.

Prepare the necessary reports for the beginning of the day for Housekeeping.

Compete the hotel Income Journal

Complete the Night Audit Input for the PHR Pop-Up

Submit the daily credit card batch.

Complete the Night Audit Checklist.

Perform cash balancing and complete the nightly cash drop.

Complete the F&B Income Journal

Qualifications

TypeQualificationEducationHigh School Education or equivalent experienceExperienceAccounting background preferred, but not requiredSkillAbility to operate Personal Computer, Cash Register and Calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills.EducationHigh School Diploma or equivilentExperiencePrevious Night Auditor experience preferred.SkillComputer knowledgeable/proficient with Microsoft Word & Excel including formula building.