Client Intake Specialist for ABA Programs/Family Care

The Family Intake Coordinator is responsible for managing all aspects of family intake and admission processes for our Applied Behavior Analysis (ABA) program. This role entails efficient scheduling, thorough explanations of policies and compliance requirements, and acting as a valuable resource for parents seeking information and support. The ideal candidate possesses exceptional organizational skills, clear communication abilities, and a compassionate demeanor towards families navigating the ABA program.

Key Responsibilities:

• Intake and Admission Management:
• Serve as the primary point of contact for families interested in our ABA program.
• Conduct initial screenings to determine eligibility and gather necessary information for admission.
• Coordinate intake appointments and assessments for new families.
• Ensure all intake paperwork and documentation are completed accurately and in a timely manner.
• Scheduling:
• Manage scheduling of intake appointments, assessments, and follow-up meetings.
• Coordinate with clinical staff and supervisors to ensure efficient allocation of resources and timely delivery of services.
• Communicate scheduling changes or updates to families as needed.
• Policy and Compliance:
• Explain program policies, procedures, and compliance requirements to families during intake and admission processes.
• Ensure families understand their rights and responsibilities, including billing, confidentiality, and consent for treatment.
• Maintain strict adherence to all relevant regulations and standards, including HIPAA and ABA ethics guidelines.
• Parent Resource and Support:
• Serve as a knowledgeable and empathetic resource for parents, providing information, guidance, and support throughout their involvement in the ABA program.
• Connect families with additional resources, such as support groups, community services, or educational materials, as needed.
• Foster positive relationships with families to promote trust and collaboration in their child's treatment journey.
• Administrative Duties:
• Maintain accurate and up-to-date records of all intake and admission activities.
• Assist with data entry, filing, and other administrative tasks as required.
• Collaborate with administrative staff to ensure smooth operation of the intake process and overall program efficiency.

Qualifications:

• Bachelor's degree in psychology, social work, education, special education or a related field preferred.
• Previous experience in intake coordination, admissions, or client services, particularly in a healthcare or behavioral health setting, is highly desirable.
• Strong interpersonal skills with the ability to communicate effectively and compassionately with diverse populations, including children and families with special needs.
• Excellent organizational abilities, with a keen attention to detail and the ability to manage multiple tasks simultaneously.
• Knowledge of ABA principles and practices is a plus.
• Proficiency in computer applications, including Microsoft Office suite and electronic medical records systems.

This position offers an exciting opportunity to make a meaningful difference in the lives of families and children receiving ABA services. If you are passionate about supporting families and thrive in a dynamic, collaborative environment, we encourage you to apply.

Job Type: Part-time

Pay: $17.00 - $22.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Vision insurance

Ability to Commute:

• Garner, NC 27529 (Required)

Ability to Relocate:

• Garner, NC 27529: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $22