What are the responsibilities and job description for the Survey Research Manager position at Professional Data Analysts?
Are you an innovative leader who thrives on improving survey operations and managing data collection teams? We're looking for a Survey Research Manager to oversee program evaluation and statewide survey projects that inform and improve public health programs. If you have experience in telephone survey research and a passion for optimizing processes, we’d love to hear from you.
As the Survey Research Manager, you will lead the end-to-end management of our survey processes. This includes directing our statewide surveillance efforts, refining survey protocols, programming surveys in Forsta Plus, managing our small call center, and driving performance improvements. You’ll have a hands-on role in both leadership and execution, ensuring the highest quality data collection across projects.
This is a full-time position (32 to 40 hours per week) with competitive compensation and excellent benefits. We welcome applicants from anywhere in the U.S., with the option to work remotely or from our Minneapolis office.
Responsibilities
Leadership & Operations
- Oversee the successful execution of monthly batched surveys and biennial statewide surveillance surveys, ensuring high-quality performance and efficiency.
- Manage and coach a small team of part-time remote telephone interviewers and subcontractors.
- Develop and document survey protocols, processes, and standard operating procedures.
- Lead continuous improvement initiatives to enhance survey operations and outcomes.
- Drive the transition from the current CATI system to Forsta Plus, including survey programming and the development, transition, and initialization of associated processes.
Survey Execution
- Manage survey logistics, including recruitment materials, participant mailings, and tracking systems.
- Monitor and report on survey metrics (e.g., response rates, quality control measures) and use data to drive improvements.
- Collaborate closely with project managers to ensure data collection meets project goals.
- Assist with the configuration and administration of online surveys.
Qualifications
- 4 years of experience managing complex data collection or survey research projects.
- Hands-on experience conducting telephone surveys and data collection.
- Proven success in leading teams or managing subcontractors.
- Strong understanding of survey research best practices and quality control processes.
- Excellent attention to detail and commitment to accuracy.
- Experience analyzing metrics and using data to optimize processes.
- Experience leading statewide or national surveillance studies.
- Proficiency with Forsta Plus is preferred, other similar enterprise-level CATI systems experience is acceptable.
- Strong technical and troubleshooting skills.
- Experience developing and refining operational documentation.
To apply, please send your resume and cover letter to careers@pdastats.com.