What are the responsibilities and job description for the Credit Representative position at Professional Credit Service?
Job Details
Description
Do you possess experience in collections and a genuine passion for delivering top-notch customer service while assisting individuals in need? If this describes you, please continue reading!
Professional, the leading national accounts receivable management services provider, currently has immediate openings for Credit Representatives. We are dedicated to transforming the collections industry one call, text, and chat at a time. We offer you the necessary training for success as you help people navigate challenging times. Are you ready to make a difference in the lives of others?
At Professional, we place great importance on how our team interacts with consumers. We aim to ensure that every interaction is both positive and productive. We are in search of individuals who are eager to join our dynamic team and genuinely want to assist others. Using state-of-the-art omni-channel communication technology, you'll have the opportunity to provide exceptional customer service to consumers through text, live chat, email, and phone calls at every touch point.
The position is full-time, 40 hours per week. After training, start times vary with a ½ day Saturday rotation, once a month. During the initial training, hours are from 8am – 5pm and onsite at our Springfield, OR office.
What will you do as a Call Center Credit Representative?
- Use state-of-the-art technology and communicate with Consumers via phone, live chat, email and text.
- We will train you to take inbound and outbound calls with utmost professionalism and courtesy.
- Navigate cutting edge Customer Relationship Management (CRM) software
- Learn negotiation and sales techniques applicable to all industries
- Negotiate payment agreements, resolve customer concerns and help consumers get out of debt.
- General computer skills are required with the ability to navigate multiple screens and type 25 words per minute
- Good decision making skills are required.
Employee Perks
We offer you:
- A stable organization offering an exciting yet challenging employment opportunity,
- Growth potential, both personally and professionally.
- Great benefits (health, dental & vision Insurance) & traditional 401k/Roth Plan
- Paid Time-Off and paid Holidays
- Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community,
- Casual work environment
- We are conveniently located on the EMX line.
- Compensation begins at $17.00-$20.50 per hour, depending on education and Spanish speaking skills, plus benefits.
- Do you have prior collection experience? Even better!
¿Habla Español? See what exciting opportunities await Bilingual Call Center Credit Representatives. We offer a Spanish Bilingual pay differential!
See what it's like to work at Professional Credit by visiting our website at: http://professionalcredit.com/index.php/careers
Get that career started by responding with your resume.
EOE/DFW
Salary : $17 - $21