What are the responsibilities and job description for the Education & Product Operations Associate position at PROFESSIONAL CONVENTION MANAGEMENT ASSOCIATION?
POSITION SUMMARY
The Education & Product Operations Associate plays a crucial role in PCMA's Event Education and Learning Product Development teams by building, operating, and launching online courses and multi-channel programming. This associate manages speaker and session information, oversees program participant data, and serves as the primary support for learner success and customer service. Collaborating with cross-functional teams, the associate helps create, deliver, and evaluate high-quality learning experiences for both online education and in-person or virtual events. Representing PCMA professionally, this role engages with learners and customers, both internal and external, in all areas of responsibility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist in organizing, building, and operations for initiatives and programs related to supporting and maintaining existing and future educational products and programs. Essential tasks and responsibilities include, but are not limited to, the following:
Operational Efficiency
- Effectively manages time and responsibilities across both the Education and Learning Product teams.
- Provide customer service to learners directly by managing the education and products help desk (Jira) and chat (Drift).
- Data entry of session and speaker information into PCMA or ELI digital platforms.
- Coordinate evaluation process, including building program surveys, tabulating, and reporting results.
- Manage the administration of CEUs and learner transcripts.
- Assist with basic video editing, cropping, etc.
Learning Products
- Support the operational build-out of new learning courses and oversee the maintenance of existing courses on PCMA and ELI’s learning management systems.
- Support scheduling and execution of learning product events (webinars, roundtables, virtual summits, etc.), such as building registration pages and producing live digital programming.
- Manage the content and user experience of the Knowledge Hub, ELI’s library of subscriber-only resources
- Monitor CMP textbook orders, pack, and ship to learners.
- Provide contract and invoice management support for enterprise and collegiate sales process
Event Education
- Contractor management for our event speakers, course instructors, and other service providers including contracting, invoicing, and liaising with finance on payment.[ED1]
- Collection of course or program collateral including, but not limited to, session descriptions and learner outcomes, speaker agreements, bios and photos, handouts, presentations, AV requirements, and promotional videos.
- Coordinate speaker travel, housing, and other logistics with the Events team.
Qualifications:
MINIMUM QUALIFICATIONS
Successful candidates for the role are those who meet the following minimum qualifications and criteria:
- Bachelor's degree in business, communications, education, or a related field.
- 2-4 years of operations management or related experience.
- Proven experience in working in business, learning operations, or product development.
- Experience working in the meeting and business events industry is a plus.
- Strong communication and interpersonal skills, including written, verbal, presentation, and social skills, with the ability to develop and maintain strong long-term business relationships.
- Exceptional organizational skills, attention to detail, analytics skills, and a resourceful problem solver.
- Flexible and experienced working in an ever-changing, fast-paced, results-oriented environment.
- Proven ability to work independently, take the initiative, and work collaboratively within a matrixed team environment.
- Ability to process information quickly and disseminate knowledge cross-functionally.
- Ability to adapt and learn new technology and innovative tools.
- Experience using MS Teams, Salesforce CRM, learning management systems.
- Ability to travel as needed to support PCMA or ELI programs onsite.
- Work from PCMA’s Chicago office three days a week (Tuesday, Wednesday, Thursday).
PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS
- Ability to perform work utilizing a computer for extended periods.
- Ability to sit for extended periods in performing the work.
- Ability to grasp objects utilizing the fingers (fine motor manipulation).
- Ability to travel by air or ground transportation as required in performing the work.
- Ability to lift at least 30 pounds.
Salary : $45,000 - $55,000