What are the responsibilities and job description for the Quality Assurance Clerk - Dallas, TX position at Professional Civil Process?
Professional Civil Process (PCP) is looking for a Quality Assurance Clerk – a person who wants to go above and beyond for the legal support industry. We’re looking for someone with exceptional energy and enthusiasm to join our Server Operations Team.
About PCP:
- PCP is the leader in the legal support industry providing filing, serving, and skip tracing services.
- We’ve been serving the legal community for over forty years.
- PCP currently handles over 140,000 services of process documents annually.
- Our corporate headquarters is in Spicewood, Texas, with an office opening near Dallas, TX.
- PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).
About the position:
Quality Assurance Clerk:
- Monitor the quality of service of process reports in the regions assigned
- Print service documents and prepare route for process servers
- Answers incoming calls from process servers and agents
- Answers incoming calls from customers calling A-Plus Delivery
- Input service of process data information into computer system
- Check and complete emails and voicemails in a timely manner
- Perform other tasks assigned
About you:
- High school diploma or equivalent
- 1-2 years of office experience
- Basic computer skills
- Highly developed sense of integrity and commitment to customer satisfaction
- Has “thick skin” and is able to handle complaints and unpleasant calls
- Has a pleasant, patient and friendly attitude
- Strong decision making and analytical abilities
- Accuracy in grammar and spelling
- Able to understand and follow instructions
- Excellent interpersonal and communication skills
- Organization skills
- Flawless attendance
- Commitment to team results; a team player
Compensation, Hours, and Benefits:
- Full Time - Flexible hours - 40 hour weeks
- Staring rate - $20/hour
- Dental/Vision plan - available immediately upon hire
- MEC Health Plan - "Minimum Essential Coverage" (Preventative Care only) - after sixty (60) days of service
- Paid Time Off (PTO) - after six (6) months of service
- Holiday Pay - after six (6) months of service
- 401k savings plan with company matching - after one (1) year of service
- Casual work environment
Salary : $20