part time receptionist in children's healthcare clinic

Work location: On-site in our Pasadena office

Pay Rate: $18.05 per hour

Business Hours: Monday-Friday 8:30 A.M.-7:45 P.M., Saturday 9:30 A.M-3:30 P.M.

Location: Pasadena, CA

Position Type: Part-time

Reports to: HR and Operations Manager

About PCDA

PCDA (Professional Child Development Associates) is a nonprofit organization dedicated to creating a community that builds on strengths and relationships to prepare young people with Autism and developmental disabilities for a future in which they are empowered, fulfilled, and feel the security of belonging.

Our multidisciplinary team provides relationship-based services that support each child’s growth within the context of family, community, and identity. We believe collaboration, compassion, and connection are at the heart of effective care.

Position Overview

The Receptionist serves as the welcoming face of PCDA, providing warm, professional, and detail-oriented support to clients, families, and staff. This position ensures a smooth and friendly experience for all visitors and callers while maintaining efficient communication and coordination across departments.

Typical, daily tasks of the Receptionist are to greet and assist visitors, check clients in and out through the agency’s database system, process payments, and answer or direct phone calls with professionalism and care. This role also supports staff communication, helps maintain an organized and welcoming front office environment, and provides light administrative assistance as needed. The Receptionist contributes to the overall effectiveness of agency operations and upholds PCDA’s values of clarity, communication, respect, community, and personal accountability in all interactions.

Key Responsibilities

• Greet and assist clients, families, and visitors in a professional and welcoming manner, ensuring a positive first impression of PCDA
• Check clients in and out using the agency’s electronic system, process payments, and provide or collect necessary documentation.
• Answer, screen, and direct incoming phone calls; provide accurate information and relay messages promptly to appropriate staff.
• Serve as a central communication point between families, clinicians, and administrative staff to support smooth daily operations.
• Maintain a clean, organized, and professional front office and lobby area; assist with light housekeeping as needed.
• Monitor and replenish office supplies, and coordinate basic maintenance or repair requests for front office equipment.
• Provide consistent and reliable reception coverage to ensure continuity of service and support for all PCDA programs.
• Participate in staff meetings, trainings, and collaborative projects
• Represent PCDA’s values of clarity, communication, respect, community, and personal accountability in all interactions.

Qualifications

• High school diploma or equivalent required; some college coursework or administrative training preferred.
• Must be bilingual, with fluency in English and Spanish
• Minimum of one year of experience in an office, reception, or customer service setting; nonprofit or healthcare experience a plus.
• Excellent interpersonal and communication skills, with a warm and professional demeanor in person and by phone.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks concurrently.
• Proficiency with standard office software (e.g., Microsoft Office Suite, Outlook) and comfort learning new computer systems.
• Reliable and punctual
• Able to maintain confidentiality and professionalism in all situations.
• Demonstrated ability to work both independently and collaboratively as part of a team.
• Commitment to PCDA’s mission and values, including inclusion, respect, and family-centered service.

Professional Growth

PCDA values learning and professional development for all staff. The Receptionist will have opportunities to strengthen skills in client service, office administration, and cross-department communication within a collaborative and supportive environment. This role provides a strong foundation for growth within PCDA’s administrative and program operations.

Why Join PCDA?

• Opportunities for professional growth, mentorship, and collaboration.
• Work in a supportive, multidisciplinary team committed to advancing the field of developmental services.
• Be part of a mission-driven organization dedicated to supporting children, families, and communities through relationship-based care.
• Join a collaborative and compassionate team that values respect, communication, and shared success.
• Contribute to an organization recognized for its commitment to inclusion, excellence, and family-centered service.

Physical Requirements: Physical demands include the ability to communicate clearly and effectively, ability to observe, move, adjust, and perceive. Individuals require sufficient physical ability to work in an office setting, sit for prolonged periods of time, operate office equipment, including use of a computer keyboard; visually read and attend to data and text in small print format for prolonged periods; push, pull, lift, and/or carry light amounts of weight. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, unless these accommodations will pose a financial or other hardship for the agency.

Job Type: Part-time

Pay: $18.05 per hour

Work Location: In person

Salary : $18