What are the responsibilities and job description for the Operations Manager position at Professional Building Services?
About Us We are a well-established commercial cleaning company in Fargo, ND, committed to delivering consistent, high-quality janitorial services to businesses across the region. We value reliability, professionalism, and continuous improvement, and are seeking an experienced Operations Manager to lead day-to-day operations and support growth.
Position Overview The Operations Manager oversees daily operations, manages staff, maintains client relationships, and ensures service quality and compliance. This leadership role requires a proactive problem-solver who thrives in a fast-paced environment and takes ownership of operational success. The role requires availability for some early evenings and being on-call for evenings; the manager may also be asked to cover shifts when needed.
Key Responsibilities
- Oversee daily operations to ensure timely, high-quality service delivery.
- Manage recruitment, hiring, onboarding, training, scheduling, performance management, and terminations.
- Create and maintain staff schedules to ensure full coverage and operational efficiency.
- Serve as primary point of contact for employees and clients; respond to issues promptly and professionally.
- Coordinate operational activities with supervisors, crews, and clients.
- Troubleshoot on-site problems and implement timely solutions.
- Ensure compliance with company policies and applicable state and federal regulations.
- Monitor quality standards and client satisfaction; implement improvements as needed.
- Drive process improvements to support growth, efficiency, and cost control.
- Be available for evening on-call duties and cover shifts as required.
Required Skills & Qualifications
- Proven management experience, preferably in service-based or operations-driven businesses.
- Strong problem-solving and decision-making abilities.
- Demonstrated experience managing employees, teams, and client relationships.
- Excellent written and verbal communication skills; professional demeanor with employees and clients.
- Highly organized with strong scheduling and time-management skills.
- Comfortable with administrative tasks and interactions with government agencies when necessary.
- Self-motivated, dependable, accountable, and able to work independently.
Compensation & Benefits
- Competitive salary (commensurate with experience).
- Health and dental insurance.
- 401(k) plan.
- Performance-based bonuses and incentives.
- Opportunity to play a key leadership role with growth potential.
How to Apply Please send your resume and a brief cover letter outlining relevant experience
Equal Opportunity Employer We are an equal opportunity employer and welcome candidates from diverse backgrounds.