Patient Care Coordinator

We are committed to Building Better Together and consistently working to support your physical and financial health, emotional and social health, and personal and professional needs.  As a Patient Care Coordinator, you will be the first point of contact and establish the caring relationship with our new patients.  Join our team where you can make a meaningful impact on the health and well-being of our community while enjoying work-life balance.  This is a full-time position, working Monday - Friday from 8:30am -5:30pm.

Duties and Responsibilities: 

• Greeting patients warmly, answer questions about prescriptions, and provide general support by phone.
• Answer phone calls and respond to inquiries regarding products, services, and pharmacy operations.
• Make every attempt for timely patient contact to obtain or confirm the patient’s demographic information, verify insurance coverage and answer patients’ questions about the fulfillment process.   
• Anticipate customer needs and resolve issues quickly by finding forward thinking solutions and determining what can be done to fulfill a request.
• Support the approval process as needed for patients’ primary insurance, worker’s compensation or Prescription Assistance Programs to determine the best solution for each prescription.
• Effectively communicate patients’ payment terms and provide options to fulfill each patient’s specific needs in order to keep their drugs costs as low as possible.
• Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
• Understand the complex needs of patients and answer patient questions regarding topics such as pricing, shipping, or delivery devices with patience and empathy. 
• Act as a liaison and resource to physicians, customers, the pharmacy team and community.

Qualifications: 

• Must pass a background check and drug screening.  No pending felony charges or convictions for criminal offenses involving controlled substances.
• High school diploma or equivalent; background in healthcare or pharmacy is preferred 
• Excellent time management skills and ability to multi-task and prioritize work.
• Attention to detail with a high level of accuracy in data entry and record-keeping.
• Excellent written and verbal communication skills.
• Ability to work well in a team environment.
• Prior experience in a customer service environment or healthcare setting
• Reliable and punctual with a strong work ethic.
• Adaptable and capable of working efficiently in a fast-paced environment.