Debt Collector

We're seeking a motivated and customer-focused Collections Representative to help manage delinquent accounts while delivering exceptional service to members. This role is ideal for someone who can balance collections efforts with professionalism, empathy, and strong problem-solving skills.

The successful candidate will work in a fast-paced, goal-oriented environment focused on reducing delinquency, minimizing losses, and helping members find solutions to maintain their financial well-being.

Key Responsibilities

• Manage a portfolio of early-stage delinquent loan accounts
• Contact members by phone, email, and mail to resolve past-due accounts
• Negotiate payment arrangements and assist members in resolving account issues
• Maintain delinquency and charge-off goals established by management
• Research and resolve loan and account discrepancies
• Process account adjustments, refunds, and corrections as needed
• Send compliance-related correspondence and apply account restrictions when necessary
• Resolve insurance-related issues impacting loan accounts
• Collaborate with Lending, Member Services, Card Services, Branch Operations, and other departments
• Provide excellent customer service while assisting members with account-related questions
• Maintain accurate account notes and documentation
• Follow all company policies, procedures, and regulatory requirements

Qualifications

• High School Diploma or GED required
• 1-2 years of collections experience preferred
• Previous experience in a credit union, bank, financial institution, or related environment preferred
• Knowledge of collections practices and account servicing
• Strong customer service and communication skills
• Ability to handle difficult conversations professionally and respectfully
• Strong attention to detail and organizational skills
• Proficiency with Microsoft Office and computer systems
• Ability to work independently while contributing to a team environment
• Goal-oriented with strong problem-solving abilities

Professional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both.