What are the responsibilities and job description for the Service Writer, Aviation position at Professional Aircraft Accessories Inc.?
Overview
Join our team as a Service Writer, in the aviation industry, where your expertise will drive exceptional customer experiences and help streamline maintenance operations. In this role, you'll serve as the vital link between our clients and technical teams, ensuring clear communication, accurate documentation, and efficient service. Your knowledge and customer service skills will help us maintain the highest standards of safety and reliability in aviation maintenance. This paid position offers an exciting opportunity to grow within a fast-paced, safety-focused environment dedicated to excellence in aircraft servicing.
Duties
- Act as the primary point of contact for customers seeking aircraft maintenance services, providing clear explanations of repair procedures and timelines
- Accurately document all service requests, repairs, and inspections using specialized aviation management software
- Coordinate with technicians and mechanics to ensure timely completion of repair and overhaul tasks.
- Sell additional services by identifying customer needs.
- Handle estimating processes for parts and labor costs while maintaining transparency with clients
- Manage billing and payment transactions
- Ensure compliance with aviation safety standards while facilitating smooth communication between clients and technical teams
Skills
- Proven service management experience with a background in diagnostics and repair
- Excellent customer service skills combined with effective sales abilities to promote services
- Mechanical knowledge of systems
- Familiarity with service technician processes
- Strong organizational skills with attention to detail in documentation and record keeping for aviation-related services
- Ability to communicate technical information clearly to customers with varying levels of understanding
This role is perfect for motivated individuals eager to leverage their automotive expertise within the aviation industry. Join us and advance your career in a great working environment of professionals that values your skills and dedication!
Benefits:
- Health insurance
- Life insurance
- Paid time off
Work Location: In person