Call Center Manager in Lanham, MD

Attention Call Center Management Pros:

We’re looking for a high-energy, results-driven call center pro with management experience who’s ready to get paid what they’re worth!

Established in 1961, ProEdge Remodeling is one of the fastest-growing home improvement companies in the Northeast and proudly ranked among the Top 200 Home Improvement Professionals in the U.S.

With decades of home remodeling experience, we’ve been transforming homes with energy-efficient windows made in our own factory, premium roofing, beautiful exterior doors, and stunning bath remodels — all installed by our expert, factory-trained team.

Now, thanks to explosive growth and high demand for our products, we’re expanding into Maryland, DC & Virginia and this is your chance to be part of it.

ProEdge is now conducting interviews for a proven Call Center Manager who can take our fast-paced, high-volume call center in Lanham, MD to the next level. We will only consider applications from experienced professionals who have a proven track record managing the daily operations of a high volume outbound call center.

REQUIRED: CANDIDATES MUST HAVE A MINIMUM OF 3 YEARS SUPERVISORY EXPERIENCE IN A OUTBOUND HOME SERVICES CALL CENTER SETTING.

Duties and Responsibilities:

• Recruit, onboard, train and retain new call center representatives
• Manage, mentor and motivate current and new call center team members
• Train call center team in systems and processes regarding appointment setting and customer service
• Foster effective team communication through individual and team meetings
• Provide strong leadership with consistent coaching and feedback on performance
• Support and communicate the company's goals, quality standards, processes and procedures.
• Track and analyze team performance to improve efficiency and conversion rates
• Communicate and collaborate with Director of Marketing
• Educate and guide the team to ensure compliance with company policies and procedures

We offer our Call Center Sales Manager:

• Earning potential of $125,000 in the first year
• Performance bonus and incentive plan
• Consistent supply of consumer contacts who have expressed interest in our products and services
• Exclusive product lines manufactured in the USA in our own RI factory
• Full benefits including health, dental & vision insurance plus matching 401
• Advancement opportunity

Here at ProEdge Remodeling, we cultivate a team-oriented workplace that fosters mutual purpose, personal development and growth. We offer top income, 401k, full benefits, performance based bonuses and more. If you are looking for a long-term career where you can achieve your personal and professional goals, we’d like to talk to you about joining our team--contact us today.

Job Type: Full-time

Pay: $75,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Relocation assistance
• Vision insurance

Experience:

• Call center management: 3 years (Required)
• Call center: 3 years (Required)

Language:

• English (Required)

Work Location: In person

Salary : $75,000 - $125,000