Help Desk Coordinator

Project Analyst - Mid Level

Duration: 12 Months Contract

Location: Des Moines, IA (onsite)

F2F Interview

Qualifications:

Associate’s degree required (Bachelor’s preferred or equivalent work experience.)

Relevant internship or experience in an IT customer service or IT support role or related experience is recommended.

Self-starter and able to work in a professional manner.

Excellent written and verbal communication skills

Possess strong problem-solving and big picture/conceptual skills.

Strong planning, organizational, analytical, decision-making, communication and time management skills required.

Effectively work independently and as a member of a team.

Detail oriented

Must have the desire and ability to learn new technology and continuously grow. Including the ability to work with people at all levels and collaborate with both IT and non-IT partners.

Must be able to maintain a high degree of accuracy and confidentiality.

Basic knowledge of insurance and financial services products preferred.

Responsibilities:

Coordinate and lead weekly standup meetings with project team

Responsible for hardware and inventory management, including Laptops, iPads, docking stations, display cables, mice, etc.

Facilitate the shipping/receiving of hardware, including boxing/unboxing equipment and coordination/communication of equipment delivery.

Communicate and coordinate with office contacts and project team to organize Field Office PC Replacements; including office and travel logistics.

Organize and maintain calendars for key activities and project milestones.

Maintain a high level of customer service by answering business partner’s calls, emails, and instant messages.

Working Conditions: Must be able to move 35 pounds as a physical requirement of the position.

Here are some the tools and technologies they may utilize in this role:

Windows OS

Microsoft Office

Laptop/Desktop/iPad

Device Management - Microsoft Azure/Intune