CNC Machinist - Technical Customer Support

Time to get out of the shop?!

Excellent career opportunity to utilize your machinist background! We are seeking a machinist with excellent tooling knowledge to assist our Outside Sales & Applications Engineering teams.

Why this job?

• $29.50 - $36.00/hour starting hourly rate - plus incentives
• Excellent Medical, Dental, and Vision Insurance – Day 1 of Employment
• 401k with Match
• Generous Paid Time Off
• Ongoing technical training provided
• 8 AM - 5 PM - Monday - Friday (IN OFFICE - NO HYBRID)
  
  

Responsibilities

• Primary Internal Support - Serve as the main internal resource for the Tooling Outside Sales team, providing timely assistance and information as needed.
• Quoting & Order Entry - Prepare accurate quotes and process orders for tooling and other product lines as required.
• Customer Service - Deliver knowledgeable, professional, and courteous service to customers. Duties may include entering orders into the system, verifying pricing and lead times, sending order confirmations, and providing updates on overdue or pending orders.
• EOS Processing Support - Assist with EOS processing for quoted and ordered tooling items.
• Phone & Sales Support - Handle overflow tooling calls and provide phone support for the Inside Sales team during vacations, meetings, and peak call times.
• Interdepartmental Coordination - Work with the Accounting department to resolve cost and pricing discrepancies and assist with addressing open orders that require billing or closure.
• Meetings & Supplier Interaction - Participate in Tooling Sales meetings and occasionally meet with suppliers to stay informed on product updates, new offerings, and other relevant information.
• Additional Responsibilities - Perform other duties and tasks as assigned to support the overall function of the department.
  
  

Requirements

• Knowledge of machining materials and processes generally gained through a 2-year technical degree or certificate in Machine Technology, or a minimum of 3 years of hands-on experience in a machine shop environment, including working with tooling and accessories, setting up jobs, and running CNC machines.
• Ability to interact professionally and tactfully with internal and external customers, as well as vendors.
• Ability to educate customers and offer additional tooling solutions and alternatives.
• Ability to organize and follow-up on multiple projects.
• Ability to operate and enter information into a computer.
  
  

Why our company?

Productivity, Inc. is known for its impressive customer service and integrity within our industry. We achieve that reputation by hiring the right people, treating them with respect, providing excellent customer service, and acting with integrity. We are a stable, established company, and we've been around for a long time! Over the years, we have continued to grow, learn, evolve, and expand, providing growth opportunities to our long-term employees.

We are committed to providing Equal Employment Opportunities to all employees and applicants.

IND123