Shop Manager

Overview

Production Resource Group LLC is the world's leading provider of services and solutions in entertainment and live events. Every day, we turn the creative vision of our customers into production and technical reality, deepening their connection to their audiences.

We pride ourselves on having a diverse bench of talented professionals working across theatre, TV, film, music, corporate events, equipment rental, and more. With over 250 patents and registered trademarks, Production Resource Group LLC is defined by innovation. Our global network of 38 offices spanning five continents enables us to deliver for our customers anywhere around the globe.

Job Summary/Objective

The Shop Manager will oversee the day-to-day operations of our warehouse facility. They will facilitate inbound and outbound processes, coordinate with other departments to ensure all orders are well-executed and delivered. The Shop Manager's responsibilities include enforcing company policies and ensuring compliance with safety regulations in a warehouse environment.

Supervisory Responsibilities

Supervise all operational staff within assigned shift.

Essential Functions:

• Coordinate the loading and unloading of trucks.
• Manage the equipment on the floor to keep thruways accessible.
• Generate quality control reports to plan out each day's inbound and outbound equipment.
• Communicate regularly with other departments to maintain workflow.
• Ensure all outbound equipment is staged and ready for shipment, on time.
• Scan orders and transfers to ensure accuracy.
• Coordinate with other departments regarding shortages and damaged equipment.
• Keep floor and other work areas neat and organized.
• Utilize and understand PRG inventory program to facilitate pickups with dispatch.
• Perform other duties as assigned by supervisor.

Qualifications

Knowledge, Skills, and Abilities:

• Proven history of outstanding customer service, decision-making, and problem-solving abilities.
• At least 3 years of working experience in AV/Broadcast equipment rental and/or event execution capacity.
• Strong knowledge of audio-visual equipment, HD Camera formats, signal flow, audio, and stage lighting.
• Ability to prioritize multiple projects.
• Ability to interact with customers on a professional level.
• Must possess excellent interpersonal, clear verbal, and written communication skills. Fluency in English required.
• Must have demonstrated time management skills and be able to meet deadlines in a fast-paced multi-task environment with minimal supervision.
• Must have strong organizational skills, multi-task, and be able to prioritize work to meet deadlines.
• Ability to maintain a calm demeanor in a stressful environment with ability to adapt positively to changes in the work setting with ease.
• Must be able to troubleshoot and execute other job functions with high attention to detail.

Physical Demands

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties

• Understanding of and compliance with company policies.
• Ability to work flexible hours and overtime, including weekends and holidays, when needed.

Travel Requirements

• As required. Must have a valid driver's license.

Required Education and Experience

• Bachelor's degree preferred.
• High school diploma or equivalent education.
• At least 3 years of working experience in AV/Broadcast equipment rental and/or event execution capacity.
• Proficient in Microsoft Outlook, Word, and Excel.
• Experience working in a Windows/MAC OS-based environment.