Field Service Technician

Summary Description

Responsible for the repair and test Intelligent Process Equipment. This position works directly with clients on a day to day basis performing mechanical and electrical repair on their equipment. They will also act as a liaison between the client and engineers. Committed to personal, professional and technical development and subject matter knowledge.

Primary Job Functions

• Perform equipment check-out activities included but not limited to: initial system set-up, initial I/O check-out, verification of electrical, pneumatic, mechanical, and hydraulic systems, process verification, and support equipment buy-off activities.
• Verify equipment processes and adjust to meet the client required processes.
• Perform field modifications on existing equipment including electrical, mechanical, and control system modifications.
• Manage client service cases to ensure timely closure.
• Able to simplify complex problems, processes or projects into component parts, explore and evaluate them systematically.
• Provides technical services to clients relating to use, operation and maintenance of equipment.
• Resolve client technical problems with the support of the Engineering Group.
• Support and Maintain Engineering Standards, Administrative Policies, Procedures and ISO Quality/Environmental Processes
• Travel is required for this position.
  
  

Education, Experience & Qualifications

• Minimum Technical Associate’s degree
• Electrical troubleshooting skills – 460/3/60 Power & Motors, 24Vdc I/O, and instrumentation (typically 4-20mA) troubleshooting. Ability to use multi-meter, field O-Scope instruments,
• Mechanical troubleshooting skills – Pneumatics, including solenoids, pumping systems, compressors.
• Ability to make minimum PLC programming edits
• Industrial Networking experience including – Ethernet/IP, RIO, Control Net, and Device Net.
• Ability to operate within unpredictable work schedules.
• Ability to work independently in the field to resolve client issues.
• Flexible to adapt and work effectively with a variety of situations, individuals or groups.
• Strong communication skills; verbal, written, presentation and interpersonal.
• History of meeting or exceeding performance goals and objectives.
  
  

Leadership Attributes

• Personal energy to always strive for achieving results and perfection.
• Ability to energize other people, assisting them in achieving their full potential.
• The capacity to recover quickly from failure, with the ability to make the tough calls.
• Comfortable with working outside of one’s comfort zone.