Major Account Manager

Major Account Manager

ProDirect Laboratory

PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers.

Let's redefine excellence, together.

Job description

Position Highlights:

We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated Major Account Manager. Are you passionate about speaking with medical professionals, and building consultative relationships? As a key player in our Customer Success department, you'll have the opportunity to showcase your talent for driving business and providing world class service to our growing base of customer/house accounts.

We are looking for a Major Account Manager who will be responsible for developing, managing, and growing relationships with high-value dental clients, including dental practices, DSOs (Dental Service Organizations), and specialists. This role focuses on account retention, revenue growth, case coordination, and ensuring exceptional service delivery across all laboratory products and services.

About us:

Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.

Office Based:

ProDirect Dental Laboratory

102 Chubb Avenue, Suite 102

Lyndhurst, NJ07035

Key Responsibilities:

• Account Management & Growth

Manage a portfolio of major accounts, serving as the primary point of contact

Develop strategic plans to grow revenue within assigned accounts

Identify upselling and cross-selling opportunities (e.g., crowns, bridges, implants)

• Client Relationship Development

Build strong relationships with dentists, office managers, and clinical teams

Conduct regular check-ins, business reviews, and in-office visits

Address client concerns and ensure timely resolution of issues

• Case & Workflow Coordination

Collaborate with internal departments to ensure case accuracy and on-time delivery

Educate clients on case submission best practices and digital workflows

• Sales & Business Development

Drive new business opportunities within existing accounts

Support onboarding of new high-value clients

Maintain pipeline visibility and provide forecasting

• Product & Technical Expertise

Maintain deep knowledge of dental lab products (restorations, implants)

Act as a liaison between clinicians and technicians

• Performance Tracking & Reporting

Prepare and present account reviews and growth strategies

Utilize CRM systems to document activities and opportunities

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field (preferred)
• 2-3 years of experience in dental lab sales, dental industry account management, or related field
• Strong understanding of dental procedures, terminology, and lab workflows
• Proven track record of managing large accounts and driving revenue growth

Skills & Competencies

• Excellent communication and relationship-building skills
• Strong problem-solving and conflict resolution abilities
• High level of organization and attention to detail
• Ability to manage multiple accounts and priorities simultaneously
• Proficiency with CRM software and Microsoft Office/Google Workspace

Join our dynamic team and unleash your passion for managing, problem resolution, speaking with professionals, and developing meaningful relationships. Take the next step in your career and apply today!

Job Type: Full-time

Salary:

• 60k-65k

Benefits:

• 401(k) 3% corporate match
• Dental/Health/Vision insurance
• Vacation and Holidays
• Referral program
• Career advancement opportunities

Work Location:

ProDirect Dental Laboratory

102 Chubb Avenue, Suite 102

Lyndhurst, NJ 07305