Logistics Assistant

Key Responsibilities

Load Coordination & Tracking

• Assist in booking and scheduling freight shipments
• Track loads from pickup to delivery and provide real-time updates
• Communicate with carriers to ensure on-time performance

Carrier Management

• Source and vet carriers (verify insurance, authority, and safety ratings)
• Build and maintain relationships with carriers
• Negotiate rates when needed under broker guidance

Customer Support

• Provide shipment updates to customers
• Assist in handling service issues or delays
• Maintain a high level of professionalism in all communications

Documentation & Compliance

• Prepare and send rate confirmations
• Ensure all paperwork (BOLs, PODs, invoices) is completed and filed properly
• Maintain compliance with industry regulations and company standards

Administrative Support

• Enter load details into TMS (Transportation Management System)
• Update spreadsheets, reports, and internal systems
• Assist brokers with daily operational tasks

Required Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s preferred)
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency (Excel, email, CRM/TMS systems)
• Problem-solving mindset and attention to detail

Preferred Qualifications (not required)

• Previous experience in logistics, freight brokerage, or customer service
• Familiarity with load boards (e.g., DAT, Truckstop)
• Understanding of freight terminology and shipping processes