Assistant Operations Manager

Position Summary

We are seeking a motivated and organized Assistant Operations Manager to support the daily operations of our freight brokerage. This role partners closely with the Operations Manager to oversee personnel, ensure smooth execution of freight movements, and drive operational excellence. The ideal candidate will have a strong background in logistics or freight brokerage, excellent leadership skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Assist in managing and supervising operations staff, including load planners, carrier sales representatives, and support team members.
• Support daily freight brokerage operations, including load booking, carrier sourcing and negotiation, shipment tracking, and exception management.
• Help coordinate personnel schedules, workload distribution, and performance monitoring to maintain high service levels.
• Serve as a point of escalation for operational issues, customer concerns, and carrier-related problems; resolve issues promptly and professionally.
• Monitor key performance indicators (on-time performance, margin targets, capacity utilization, etc.) and assist in identifying process improvements.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Support training and onboarding of new team members.
• Collaborate with sales, customer service, and accounting teams to deliver seamless end-to-end service.
• Step in for the Operations Manager as needed during absences or peak periods.
• Contribute to continuous improvement initiatives that enhance efficiency, reduce costs, and improve customer and carrier satisfaction.

Required Qualifications

• 3 years of experience in freight brokerage, transportation logistics, or a related operations role.
• Prior experience supervising or leading a team (formal or informal leadership preferred).
• Strong understanding of freight brokerage operations, including truckload, LTL, or intermodal processes.
• Excellent communication, problem-solving, and organizational skills.
• Ability to remain calm and effective under pressure while managing multiple priorities.
• Proficiency with transportation management systems (TMS), load boards, and Microsoft Office Suite.
• High attention to detail and a customer-first mindset.

Preferred Qualifications

• Bachelor’s degree in logistics, supply chain management, business, or related field.
• Experience with carrier capacity management and margin optimization.
• Familiarity with DOT regulations and industry compliance requirements.
• Previous experience in a high-volume brokerage environment.

What We Offer

• Competitive salary based on experience
• Performance-based bonuses
• Comprehensive benefits package (health, dental, vision, 401(k), paid time off)
• Opportunities for professional growth and advancement within a growing organization
• Dynamic, collaborative work environment

This is an excellent opportunity for a hands-on operations professional who wants to take on greater leadership responsibility in the freight brokerage industry while making a direct impact on daily performance and team success.

Prodigee Logistics is a certified Veteran-Owned logistics service provider that specializes in full truckload shipping, LTL freight, consolidation shipping, temperature controlled shipping, expedited shipping, and last mile delivery.