Technical Customer Support Representative

Prodapt has a singular focus on the Connectedness vertical. We partner with the leading creators of our hyper-connected world. Prodapt’s customers range from telecom operators, digital / multi-service providers (D/MSPs), technology and digital platform companies in the business of connectedness. Prodapt’s customers today help more than a billion people, and five billion devices stay connected.

Role: As a Technical Customer Support Specialist, you will support field technicians and internal teams with service activation, troubleshooting, and technical support activities. You will work across multiple applications and systems to help ensure successful installation, migration, and restoration of customer services. You will also provide real-time support through inbound calls and chats, helping technicians resolve service-related issues efficiently and accurately

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Key Responsibilitie

• s:Support field technicians and internal teams with service activation, provisioning, and technical troubleshootin
• g.Handle inbound calls and chats from technicians and internal work groups in a professional and efficient manne
• r.Assist with service installations, migrations, restorations, and outage-related activitie
• s.Provide real-time guidance and troubleshooting support during customer service activatio
• n.Work across multiple systems and applications to review, update, and complete service-related task
• s.Help resolve technical issues impacting successful service deliver
• y.Support service restoration activities including ONT changes, activations, and provisioning suppor
• t.Maintain accurate documentation and follow established operational procedure
• s.Collaborate with cross-functional teams to ensure timely issue resolution and customer satisfactio

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Requirements / Qualificatio

• ns:High school diploma or GED required; Associate degree or technical certification preferr
• ed.1 years of experience in technical support, customer service, call center, or telecom operations preferr
• ed.Strong troubleshooting, problem-solving, and multitasking skills in a fast-paced environme
• nt.Ability to handle inbound calls and chats professionally while working across multiple systems and applicatio
• ns.Basic knowledge of telecommunications, internet, networking, or technical support concepts preferr
• ed.Strong verbal and written communication skills with excellent customer service abiliti
• es.Ability to work independently, maintain accurate documentation, and collaborate effectively within a team environme