Technical Architect

Overview

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80 locations globally.

Responsibilities

• Develop code in Apex, LWC, HTML and design and architect solutions based on Salesforce platform.
• Design the user interface and implement the API, which includes unit test cases.
• Ensure code standards have been followed.
• Deploy them to the lower environment with CICD pipeline robust and automate deployment and testing.
• Determine business requirements and develop project plans and technical approaches to address business needs using established procedures and standards.
• Complete end-to-end analysis for the new requirements from the business and create a technical design.
• Maintain seamless communication with all stakeholders and effectively share precise updates on deliverables.
• Ensure regular communication is maintained with the business and the tester to make sure the feature is delivered as expected.
• Define and architect integration solutions to integrate Salesforce with other systems.
• Create new designs for both backend and UI for performance improvement and better user experience.
• Provide permanent solution to customer reported issues and production issues.
• Create design/ story to reduce manual support requests from the business.
• Monitor application performance and provide technical solutions.
• Create design to revamp the legacy application with the latest technologies.
• Perform analysis of probable technical impacts based on proposed recommendations and solutions across various lines of business as the result of changes in product architecture and high-level design that impact the project milestones.
• Monitor the testing environments to analyze, quantify and respond to widespread production issues, and resolve root causes of problems and issues across applications, systems, and environments.
• Monitor and perform governance on the project to mitigate challenges/risks as they surface.
• May telecommute and work remotely from any location in the United States.
• Travel and relocation possible to unanticipated client locations throughout the U.S.
• Domestic travel required approximately 5% of time to various client sites and other unanticipated locations within the U.S.
  
  
  

Requirements

• Bachelor’s degree, or foreign equivalent, in Computer Science or Information Technology and 2 years of experience in the job offered or 2 years of experience in the related occupations of Software Developer, Software Engineer, or equivalent role.
• Prior experience must include 2 years of experience with Salesforce Communications Cloud, Sales Cloud and Service Cloud Architecting experience with expertise in Telecom and Energy domain.
• 2 years of experience in Salesforce Industries CPQ Product, Enterprise Product Catalog Modelling and Development.
• 2 years of experience in Salesforce development using Flows, Apex classes, Triggers, Basic LWC, Rest APIs, Platform Events, Vlocity Omnistudio Framework and Industries CPQ Modelling and Development.
• 2 years of experience building Telecom domain specific solutions using Salesforce Communications cloud.
• 2 years of experience with Salesforce lightning framework.
• 2 years of experience in REST/SOAP API Integration, Swagger Spec creation for APIs as well as experience with Agile scrum methodology.
• 2 years of experience analyzing company processes, translating business workflows into accurate CRM workflows and configuring CRM applications to meet business needs.
• Telecommuting and remote work from home permitted anywhere in the U.S.
• Travel and relocation possible to unanticipated client locations throughout the U.S.
• Domestic travel required approximately 5% of time to various client sites and other unanticipated locations within the U.S.