What are the responsibilities and job description for the Director of Sales Operations & Compensation(SPM/ICM) position at Prodapt?
Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80 locations globally.
The Engagement Leader – Transition & Transformation will have end-to-end accountability for the Sales Planning and Incentive Compensation managed services engagement. This leader will own customer relationships, service transition from the incumbent provider, operating model design, global delivery governance, technology transformation, and long-term business growth. The role combines executive engagement, consulting, transition leadership, operational excellence, and transformation into a single accountable owner.
Primary Responsibilities
- Own the overall Sales Performance Management engagement from transition through steady-state operations.
- Act as the executive sponsor for customer stakeholders across Sales Operations, Finance, HR, IT, and executive leadership.
- Lead due diligence, discovery workshops, and transition planning.
- Develop and execute the transition strategy, including knowledge acquisition, shadow, reverse-shadow, cutover, hypercare, and stabilization.
- Design the future-state operating model, governance framework, SLAs, KPIs, RACI, and delivery processes.
- Lead offshore managed services teams and ensure service quality, productivity, and customer satisfaction.
- Own executive governance, steering committees, QBRs, RAID management, and financial performance.
- Drive technology modernization, automation, AI adoption, and continuous improvement initiatives.
- Partner with the Varicent Solution Architect, Business Consulting Lead, Data & Integration Lead, and AI Lead to deliver transformation outcomes.
- Build reusable delivery assets, delivery playbooks, and operational excellence frameworks.
- Support presales, solution strategy, staffing, and practice development.
Required Experience
- 12 years of enterprise consulting, managed services, or digital transformation experience.
- 8 years leading Sales Performance Management, Sales Operations, Incentive Compensation, or enterprise SaaS engagements.
- Proven experience leading at least two enterprise transition or transformation programs.
- Experience managing global/offshore delivery organizations.
- Experience working with Fortune 500 clients.
Skills
- Sales Planning & Incentive Compensation domain expertise
- Managed Services and Service Transition
- Operating Model Design
- Program & Portfolio Management
- Executive Stakeholder Management
- Financial & Delivery Governance
- Knowledge Transition & Business Continuity
- Varicent ecosystem knowledge
- Risk, Dependency, and Vendor Management
- Transformation and Change Management