What are the responsibilities and job description for the Configuration Specialist position at ProctorU Inc.?
At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision:
“To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.”
Our Vision starts with our values—Hungry, Humble and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning.
The Role: Configuration Specialist
Department: Implementation
Reports To: Sr. Implementation Manager
The Responsibilities:
- Follow established procedures and applies knowledge of concepts, practices and procedures with platform set up and change requests
- Completing Quality assurance checks on processes completed
- Maintain communication with involved members in each task request via ticketing system, and teams chats where needed
- Helping to create and maintain knowledge base articles and other resources to improve the team’s efficiency
- Work with other team members and departments, such as ADP and Test Delivery, to ensure a cohesive and efficient support process
- Identify areas for improvement in configuration processes, product knowledge, and satisfaction of task requests which contribute to optimization efforts
Additional Position Information:
- Remote India Opportunity
- Core Hours: 6 pm – 3 am (IST)(Flexible)
- Core Days Worked: Monday - Friday
The Desired Attributes:
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Technical knowledge and troubleshooting skills
- Strong customer-centric attitude and the ability to handle interactions with empathy and professionalism
- Attention to detail and accuracy is integral
- Experience with HTML is an asset
Our Company Values:
- Integrity. Honest, open and ethical practices
- Service. Remarkable service and personal leadership
- Innovation. Anticipate, challenge, and create
- Excellence. Quality through relentless improvement
The Benefits:
- Competitive salary
- 100% company-funded medical (for you AND your family!)
- Professional working environment
- Unlimited growth potential
- Great working environment with a team of exceptional people
Learn more at www.meazurelearning.com
Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these ch