What are the responsibilities and job description for the Customer Service Agent position at Proctors Group?
JOB SUMMARY
Proctors Collaborative is the Capital Region’s leading regional arts organization with performing arts venues in Albany, Schenectady and Saratoga, and education, civic engagement and economic development initiatives throughout the region. We are changing expectations about how the arts serve a community.
Proctors Collaborative seeks a part-time Box Office Customer Service Agent (CSA) to serve in a professional, front-line position. Our CSA team is an essential part of our patrons’ experience with Proctors, Capital Repertory Theatre, and Universal Preservation Hall. A CSA is expected to provide patrons with accurate event/facility information and assist with the selection and purchase of tickets. This is done with a high quality of individualized customer service via face-to-face, telephone, mail, and e-mail.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Take incoming calls and assist patrons with purchasing tickets, navigating the website, setting up a season subscription, and setting up payment schedules.
- Make outgoing calls to patrons from voicemails, emails, and follow up.
- Staff the box office counter during both daytime hours and event shifts; including printing tickets, selling tickets, taking payment, and assisting patrons.
- Working the accessibility desk during performances to assist patrons with specific needs such as basic first aid, hearing devices, sensory needs, and visual impairments.
- Ability to travel to all locations including Albany, Schenectady, and Saratoga.
- Box office projects as assigned.
QUALIFICATIONS
- Excellent customer service skills and a genuine desire to accommodate patrons’ needs
- A passion to work with a diverse workforce and patron base
- Strong phone, communication (both written and verbal) skills
- Previous call center experience preferred
- Proficiency in standard computer skills and ability to learn database programs quickly
- Ability to work in a fast paced, high-volume environment
- Excellent time management/multi-tasking/organizational skills
- Strong sense of self-motivation and initiative
- Team player that can work well with others, at times in a stressful environment
- Upbeat, friendly personality
- Professional demeanor and appearance
- Ability to provide diverse customers with services at a high level while considering specific social norms.
- Strong work ethic
Proctors Collaborative is committed to building a workplace that is both creative and progressive. To that end, we seek a broad spectrum of candidates including women, people of color, all cultural backgrounds and persons with disabilities. We celebrate individual differences, and we strive to treat everyone with fairness and respect.
Proctors Collaborative does not discriminate in practices or employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age or any other characteristic protected by law.
432 State Street
Schenectady, NY 12305
Please apply online at atproctors.org or send your resume to the address above.
Salary : $18