What are the responsibilities and job description for the Kitchen & Bath Showroom Sales position at Procraft?
Summary of Position
The position of Kitchen and Bath Showroom Sales Representative will be responsible for delivering exceptional design knowledge and expertise to ProCraft's clients. They will deal directly with walk-in homeowners and contractors, and complete original designs for their projects. The ideal candidate will be familiar with up-to-date trends within the home improvement/design industries, and demonstrates a visible aptitude for creative thinking and problem-solving.
Essential Job Functions and Responsibilities
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Ensure ProCraft’s clients are cared for in any way that is reasonably-requested throughout the client’s entire process as they relate to the design process and / or their interactions within the Showroom.
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Abate issues with client orders as they by investigating problems; developing solutions; preparing reports; and making recommendations to the Sales Manager.
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Complete original renderings, drawings, sketches, etc. to clients, upon request, for their project;
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Design kitchen(s) and bathroom(s) from start-to-finish, using 20/20 software.
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Attend weekly Sales and Design Team meetings.
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Help clients select products based on their needs, product specifications, and regulations.
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Emphasize product features based on analyses of their customers' needs, technical knowledge of product capabilities and limitations.
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Answer customers' inquiries on prices, availability, and product uses.
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Negotiate prices and prepare sales agreements, contracts and submit orders for processing;
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Keeps Manager informed of when there needs to be an escalated issue.
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Follow up with clients to make sure they are satisfied with their purchases and to answer any questions or concerns.
Knowledge, Skills and Abilities
Key points of focus for the Kitchen and Bath Show Room position include delivering polished client service skills through clear communication with the client; meeting monthly sales quota; working within a team to accommodate client needs, and operate efficiently within a fast-paced environment.
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An exceptional level of attention to detail.
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Extensive knowledge of the 20/20 design software is a must!
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Effective and polished written and verbal communication skills.
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Ability to work effectively within a team as well as independently.
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Previous cabinetry knowledge.
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Requires knowledge of ERP systems.
Comments
This job description in no way states or implies these are the only duties to be performed by the employee occupying this position. The incumbent will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor or manager. This document does not create an employee contract, implied or otherwise other than an “at will” relationship.