What are the responsibilities and job description for the SAP FICO with SDM ( Service Delivery Management) position at ProCorp Systems Inc.?
Job Details
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Title: SAP FICO with SDM ( Service Delivery Management)
Location: Normal, IL
Duration: Long term
Rate: DOE
JD:
We are seeking an experienced SAP FICO Consultant who also has strong Service Delivery Management (SDM) capabilities. The ideal candidate will work closely with finance stakeholders, manage end-to-end FICO processes, ensure smooth delivery of support and enhancement services, and coordinate with cross-functional SAP teams.
Key Responsibilities:
SAP FICO Functional Expertise:
- Strong hands-on experience in FI (GL, AP, AR, Asset Accounting, Bank Accounting) and CO (Cost Center, Profit Center Accounting, Internal Orders, COPA).
- Expertise in month-end/ year-end closing, financial reporting, and integration with MM, SD, and other modules.
- Ability to gather business requirements, design functional specifications, and support configurations.
- Experience in handling production issues, performing root-cause analysis, and working with technical teams for fixes.
- Knowledge of S/4HANA Finance is an added advantage.
Service Delivery Management (SDM):
- Manage the overall delivery of SAP FICO support services and ensure SLA adherence.
- Coordinate with offshore/onshore teams, manage ticket queues, and prioritize critical incidents.
- Build strong relationships with business stakeholders; act as a bridge between business and technical teams.
- Conduct weekly/monthly service review meetings, prepare performance reports, and track KPIs.
- Ensure continuous improvement through process optimization and proactive issue management.
Required Skills:
- 10 years of SAP FICO experience with at least 2 full lifecycle implementations.
- 2 years in Service Delivery / Project Coordination / Team Lead roles.
- Strong communication, client handling, and documentation skills.
- Ability to work in dynamic environments and manage multi-vendor teams.
- ITIL certification is preferred.
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