Senior Systems Solutions Analyst, Certinia

As Senior Systems Solutions Analyst, Salesforce GTM at Procore, you'll join our GTM Tech, Data & Process team to define, design, and build best-in-class solutions on Salesforce.com and integrated systems.In this role, you will be directly responsible for developing and executing the Business Process & Systems roadmap for our Global Professional Services leveraging Salesforce & Certinia.

This role is based out of our Austin, Texas office, reports into the Sr. Manager, GTM Systems and offers flexibility to work remotely as schedule permits. We're looking for someone to join us immediately.

What you'll do:

• Be subject matter expert of our Professional Services Business Process & Systems implementation end-to-end

• Lead stakeholder conversations to identify, define and translate business requirements into technical solutions, fostering collaboration and building trust as a delivery partner.

• Create detailed functional designs for business process flows, automations, integrations, and user interfaces - to ensure robust systems at scale.

• Own end to end system analysis and design, including that of large and complex system projects.

• Administer Procore's Salesforce setup and configuration, including complex automations, object configurations, and integrations.

• Maintain a holistic view of Salesforce processes to understand the impact on configuration, workflow, and permission changes, driving actionable insights from configuration and performance assessments.

• Research, integrate, and manage third-party applications and packages. Oversee system integration to ensure different components and systems work together effectively.

• Keep up to date on Salesforce industry best practices and trends to drive ongoing improvements to Procore's Salesforce.com platform.
  

What we're looking for:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Strong written and verbal communication skills and ability to communicate effectively across the organization.

• 6 years of experience supporting enterprise-level processes, with an emphasis on Salesforce & Certinia Professional Services Automation (PSA).

• In-depth knowledge of Salesforce.com configuration and administration on Sales Cloud and Certinia Professional Services Cloud.

• Effective written and verbal communication skills, with proven experience collaborating across functional areas.

• Passionate about Salesforce.com; regularly following Salesforce trends and best practices.

• Ability to excel in a fast-paced environment requiring attention to detail, excellent organizational skills, a high degree of motivation, and deadline-driven productivity.

• Salesforce.com Administrator and Platform Developer 1 certifications. Required experience with Certinia Professional Services Cloud.

• Advanced Administrator certifications, and working knowledge of SOQL, Developer Workbench, and Copado are a plus.

Base Pay Range:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.