Director, GTM Technology Operations and PMO

• Act as a Strategic Partner & Cross-Functional Orchestration:Collaborate with IT delivery leads across Sales, Alliances, Marketing, Finance, and Product. You will align GTM technology priorities to business goals, ensuringcross-functional executionis consistent, on track, and transparent.
• Launch High-Impact Initiatives:Launch and scale strategic programs that accelerate revenue growth and strengthen GTM application delivery capabilities. You will partner with delivery leads to ensure rigorous prioritization and high-performance execution.
• Executive Counsel:Provideexecutive-level counseland support through briefing materials, agenda setting, strategic communications, and program orchestration. You will serve as the primary liaison to executive stakeholders, translating technical progress into business impact.
  

• Own the "Business of IT":Own departmental budgets, OKRs, and utilization metrics. You will drive financial discipline, proactive performance management, and alignment to company objectives, ensuring we are tracking towards the business outcomes our technology initiatives are driving.
• Budget Management:Own the GTM Technology departmental budget.Oversee forecasting, variance analysis, and software licensing optimization to ensure fiscal responsibility.
• Establish Operating Rhythms:Design and maintain operating rhythms (status reports, QBRs, planning sessions) that drive accountability, transparency, and executive alignment across the organization.
• Architect Scalable Frameworks:Architect scalable operational frameworks and lead continuous improvement initiatives to enhance efficiency, enable KPI-driven decision-making, and optimize resource allocation.
  

• Outcome-Based Metrics & Executive Reporting:Define and implement metrics that measurebusiness outcomes(e.g., revenue velocity, efficiency gains) over mere technical outputs. Create dashboards and deliver regularexecutive reportingto communicate portfolio health, value realization, and ROI to C-suite and VP-level leaders.
• Cross-Functional Delivery Oversight:Review delivery across Lead-to-Cash systems (CRM, CPQ, Billing, Analytics, and downstream integrations) to ensure seamless operations, trusted data, and transparency across GTM teams.
• Consulting Mindset & Transformation Agent:Identify and resolve GTM process inefficiencies using a consulting mindset to deliver scalable, data-driven solutions with speed and precision. You will act as atransformational agent, bringing an enterprise mindset to scale our processes as Procore grows.
• Change Management:Lead theorganizational and cross-functional change managementstrategy for complex rollouts, ensuring that engineering outputs result in high user adoption and minimal disruption.
• Team Leadership:Recruit, mentor, and lead a high-performing team of Program Managers, Scrum Masters, and IT Operations Analysts, fostering a culture focused onbusiness outcomes through technology.
  

• Bachelor's degreein Business Administration, Operations Management, Computer Science, or a related field (MBA preferred).
• 15 years of progressive leadership experiencein technology operations, program management, and/or business transformation at enterprise companies.
  

• GTM Fluency:Strong understanding of the Lead-to-Cash lifecycle and the engineering complexity behind GTM systems (Salesforce, Marketo, Zuora, etc.).
• OKR Mastery:Strong background in OKR methodology and implementation; ability to connect daily tasks to high-level strategic goals.
• Metrics & Measurement:Excellence in performance measurement and metrics tracking. You have key experience andleadership tracking metricsto ensure we are tracking towards the business outcomes our technology initiatives are driving.
• Program Delivery & Communication:Proven experience leading IT PMO teams, in stakeholder management andexecutive communication.
• Financial Acumen:Deep experience managing large budgets , resource capacity planning, and vendor/contract management in a large-scale IT organization.

Base Pay Range:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.