What are the responsibilities and job description for the Director, Professional Services Delivery, Strategic position at Procore Technologies?
We're looking for a Practice Leader to drive the strategy and execution of our Enterprise Services division. You’ll be the executive force behind our largest clients, leading a team of 30 to ensure they realize the full value of our platform. In this role, you’ll oversee a $10M book of business, bridging the gap between tactical delivery and high-level strategic partnership. You’ll be instrumental in shaping our approach to complex implementations including ERP integrations as well as mentoring our delivery teams, and ensuring our Strategic Engagement Managers are set up to orchestrate multi-year digital transformations.
This role will report to the NAMER Delivery, Senior Director and can be based remotely from a US location or in one of our US offices. We’re looking for someone to join our team immediately.
What You'll Do
Base Pay Range:
214,880.00 - 295,460.00 USD Annual
On Target Earning Range:
252,800.00 - 347,600.00 USD Annual
This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
For Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
This role will report to the NAMER Delivery, Senior Director and can be based remotely from a US location or in one of our US offices. We’re looking for someone to join our team immediately.
What You'll Do
- Drive practice strategy: Define and execute the roadmap for both tactical implementation and long-term strategic services to ensure client retention and platform value.
- Lead high-performing teams: Manage and mentor a team of 30 professionals, including Project Managers, Delivery Consultants, and Strategic Engagement Managers, to achieve delivery excellence.
- Oversee financial performance: Own the book of business, maintaining a sharp focus on project margin, utilization, revenue recognition and other KPIs..
- Enable enterprise complexity: Standardize delivery frameworks for large-scale, complex ERP integrations to reduce time-to-value without sacrificing bespoke client needs.
- Act as executive sponsor: Step into high-stakes steering committee meetings for Tier-1 accounts to navigate complex project challenges and build lasting client trust.
- Scale operational maturity: Forecast hiring needs and skill gaps, evolving the Strategic Engagement Manager role to act as the central nervous system for our largest accounts.
- Collaborate cross-functionally: Partner with Product, Engineering, and Sales leadership to ensure our delivery methodology keeps pace with our evolving technology and market positioning.
- 12 years of experience in Professional Services or Management Consulting, with 5 years in a SaaS leadership role.
- Proven track record managing a $10M book of business and leading teams of 30 employees.
- Deep technical understanding of complex enterprise implementation cycles, specifically involving ERP integrations and middleware solutions.
- Ability to communicate technical information to non-technical audiences, acting as a trusted advisor to C-suite stakeholders.
- Experience with value drivers in recurring revenue models and a passion for driving customer growth.
- Analytical and process-oriented mindset with a track record of building repeatable delivery frameworks.
- Experience in a results-oriented culture where you’ve successfully aligned delivery outcomes with overall company strategy.
Base Pay Range:
214,880.00 - 295,460.00 USD Annual
On Target Earning Range:
252,800.00 - 347,600.00 USD Annual
This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
For Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.