What are the responsibilities and job description for the IT Service Manager position at Procom?
Manager, IT Service Management Position Summary The Manager, IT Service Management (ITSM) is responsible for leading the day-to-day delivery, operational excellence, and continual improvement of IT services across the division. This role executes enterprise IT Service Management (ITSM) standards and governance established by Group IT while ensuring technology services are delivered consistently, efficiently, and with a strong focus on customer experience. The Manager oversees Service Desk operat