What are the responsibilities and job description for the Collection Specialist position at ProCollect, Inc.?
Company Description
ProCollect, Inc., established in 1995, is a leading national debt collection agency dedicated to achieving optimal collection results for clients while maintaining a respectful and empathetic approach toward debtors. Known for its emphasis on superior staff training, advanced technology, and exceptional customer service, ProCollect has built a reputation of trust and reliability. Headquartered in Dallas, Texas, the company continues to prioritize ethical practices and client satisfaction. For more information, follow us on Facebook or Twitter.
Role Description
This is a full-time, on-site role based in Dallas, TX, for a Collection Specialist at ProCollect, Inc. The primary responsibilities include contacting account holders regarding outstanding balances, negotiating repayment terms, processing payments, and maintaining thorough records of interactions. The role also involves collaborating with the team to optimize collection strategies and ensuring compliance with all applicable regulations during the collection process.
Qualifications
- Experience in Debt Collection and Cash Collection procedures
- Strong Communication and Customer Service skills to effectively engage with clients and account holders
- Basic understanding of Finance and payment processing is preferred
- Ability to work in a fast-paced, team-oriented environment
- Strong problem-solving and negotiation abilities
- Familiarity with relevant laws and regulations regarding debt collection is an asset
- Proficiency with computer systems and basic office software
- High school diploma or equivalent; additional education in finance or related fields is a plus