What are the responsibilities and job description for the Customer Service Representative position at ProCharger Superchargers?
For nearly 30 years, Accessible Technologies, Inc. has designed, manufactured and marketed high performance automotive and industrial products. Operations support two industry-leading divisions of products. The ProCharger division is focused on consumer based forced induction products; intercooled centrifugal supercharger systems for street, street/strip and racing applications on cars, trucks, SUVs, motorcycles and boats. The Inovair division is focused on industrial / commercial applications by utilizing integrally geared, high efficiency, low noise compressors and blowers.
Our dedication to innovation and continuous product development is key to maintaining market leadership and enables our growth into new market segments. For more company information, please visit our websites at www.procharger.com and www.inovairblowers.com.
We are looking for an experienced Customer Support Representative with strong phone skills and a willingness to learn about the performance aftermarket industry. Being an auto, motorcycle, or boating enthusiast is helpful for this position.
Our Customer Support Representatives are critical in building and maintaining relationships with our customers. Successful candidates will have strong interpersonal skills, respond well under pressure, and will possess sharp attention to detail. Experience in sales and automotive knowledge a plus!
Responsibilities include:
- Provide exceptional service to customers via phone and email
- Answering multiple inbound calls according to company policy
- Problem solve and offer timely solutions to customers
- Greet occasional on-site visitors
- Occasional order entry
- Payment processing
- Outbound calls to dealers regarding order status (no cold calling)
- This position is involved with many areas of the company and heavily supports the sales and marketing teams.
Qualifications of a successful candidate
- Excellent phone skills that support a high call volume
- Excellent communications skills, particularly the ability to listen to, understand and explain technical information
- Computer experience required, specifically Microsoft Office - willingness to learn new software systems
- Enthusiasm for a team and customer-centered environment
- Ambitious, strong work ethic, open to new ideas and change
- Self- starter with strong problem-solving skills
- Good organizational skills
- Team leadership skills
- Ability to lift marketing literature weighing up to 25 lbs.
- Bilingual in Spanish to English is a plus
- Experience handling a repetitive workload
- Attendance and punctuality are crucial for this role
Accessible Technologies, Inc. offers great benefits along with an outstanding teamwork environment. Accessible Technologies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.