Field Service Technician

Primary Responsibilities & Strategic Activities
1. Operational Excellence: Safety, Quality, Productivity, Communication, and Cost Management
Lead and enforce safety protocols across all job sites, ensuring compliance with regulatory standards and internal policies.
Oversee technical execution of welding, rigging, crane operations, and millwright tasks, ensuring teams are trained and equipped to perform efficiently.
Drive continuous improvement initiatives by setting aggressive KPI targets and monitoring performance against benchmarks.
Ensure optimal resource utilization and cost control while maintaining high standards of quality and productivity.
Facilitate clear communication between teams and clients to align operational activities with customer expectations.
2. Team Leadership & Employee Development
Foster a positive team culture through effective coaching, mentoring, and conflict resolution.
Develop technical and soft skills of team members through structured training programs and hands-on guidance.
Promote transparent communication to ensure alignment, motivation, and accountability across all levels of the team.
3. Performance Management & Accountability
Establish clear performance expectations and roles for all team members, ensuring alignment with organizational goals.
Monitor and report on production metrics, including safety, quality, and efficiency indicators.
Provide regular feedback and performance reviews, identifying opportunities for growth and improvement.
Key Expectations for Each Activity
Operational Excellence
Proactively identify and mitigate risks.
Balance competing priorities to achieve consistent results.
Communicate customer requirements effectively to the team.
Team Leadership
Resolve interpersonal and operational issues promptly.
Build a culture of continuous learning and improvement.
Maintain high morale and engagement through recognition and support.
Performance Management
Hold team members accountable for results.
Delegate effectively based on individual strengths.
Use data-driven insights to guide decisions and improvements.
Essential Knowledge, Skills & Abilities
Proven leadership experience in industrial operations.
Strong understanding of safety standards, SOPs, and quality control.
Ability to manage multiple priorities in a fast-paced, high-risk environment.
Excellent interpersonal and communication skills.
Physical ability to access all job site areas and perform necessary inspections.
Comfortable working in extreme environmental conditions and lifting heavy equipment when needed.