FIELD SERVICE ENGINEER

Field Service Engineer

Process Insights, Inc. (PI) is a fast growing, innovative global company, focused on differentiated analytical solutions and technologies used in critical-mission applications in chemical, industrial, semiconductor, environmental, clean energy, life sciences, agriculture, food & beverage and other continuous process industries.  Our products provide differentiated solutions across a diverse range of applications ensuring safe operation, quality output, efficiency and productivity improvements, and reduced disruptions and downtime; all while managing increasing regulatory complexity and cost in industrial processes.  Our global portfolio of trusted technologies is known for consistency, reliability, repeatability, and performance that adds exponential value to our end-user’s applications and processes.  Our exceptional aftermarket services and support are a crucial component to our continued success and ultimate customer intimacy.

We currently have an opening for a Field Service Engineer, for our Industrial Measurement Solutions (IMS) Strategic Business Unit (SBU). This individual is responsible for building relationships with customers, performing the maintenance, repairs, training and remote services for PI’s product lines in petrochemical, energy, and environment applications, primarily domestic within the US and Canada but with a potential for occasional international travel. This position is based in Pittsburgh, PA, reporting to the Technical Service Manager with a focus on nurturing the relationships with the customers.

This is an Aftermarket position that will collaborate externally with our customers and internally with our operations and sales staff. 

This role plays a critical part in driving our vision to partner with our customers to become their preferred process analytical solutions provider.

Are You a Good Fit:

Successful candidates will be disciplined, supportive and efficient. We are looking for candidates who like to work confidently and efficiently, have good attention to details and have a strong commitment to tasks being completed on time. If you are cooperative, need rules and structure and are willing to help, this position could be a great fit! 
 

Duties and Responsibilities:

• Field Support:
  • On-site repair of process and analytical instrumentation to include mass spectrometers, Calorimeters and Total Sulfur Analyzers.
  • Emergency and preventive maintenance visits.
  • Conversant in all product line applications to include moisture, O2 Analysis, Total Nitrogen, Sulfur, BTU Analysis and process control.
• Customer Support:
  • Diagnose and prescribe corrective actions for instrument problems via telephone, email, and modem.
  • Occasional weekend and evening phone support.
  • Contribute to in-house and field training sessions.
• Maintenance of in-house analyzers (mass spectrometers, Sulfur/Nitrogen Analyzers, Moisture Dewpoint Analyzers).
• Administration:
  • Responsible for timely Scheduling of service calls/installations and Management of Calendar.
  • Respond to customer RFQ including, spares, repairs, training, billable services.
  • Generate Customer Service Requests (CSR)/ Return Material Authorization (RMA).
  • Submit accurate trip reports including lessons learned, time, and expenses.
  • Support communication of technical related issues via preparation of Technical Support Bulletins.
  • Contribute to the maintenance of user manuals.
• Serialize parts.
• Clean and maintain work area. 
• Work with quality department to ensure part will meet specifications.
• Read blueprints, schematics, and technical orders to determine methods and sequence of assembly operations.
• Tests functional performance of completed assemblies using test equipment.
• Master of all steps of both electrical and hydraulic processes.
• Perform detail work in an accurate and organized manner.
• Establish and maintain interpersonal relation0ships by developing constructive and cooperative working relationships with others; and maintaining them over time.
• Assure appropriate use of the ERP system and adopts new business practices as part of newly modeled processes.  Becomes a change-agent in support of new ERP practices.
• Perform physical activities that require considerable use of your arms and legs, and moving your whole body, such as lifting, balancing, walking, stooping, and handling of materials.

Qualifying Attributes and Skills:

• Chemical, Mechanical or Electrical Engineering degree preferred.
• Alternatively, Bachelor of Science in Biology or Chemistry Physics; or Associates in specialized technology; electronics, engineering, or physical science.
• Minimum experience of 3-5 years in related field.
• Must be knowledgeable of the mechanical functions of Process Instrumentation, swivels, both electrical and hydraulic.
• Ability to use measurement tools to inspect parts (i.e. calipers, dial gages, micrometers, etc.).
• Minimum of 3-5 years of assembly experience in a field support capacity, installation, troubleshooting and/or similar.
• High level understanding of design engineering requirements and compliant system requirements.  Ability to read blueprints and specifications a must.
• Ability to read, interpret and comprehend engineering prints / assembly drawings / BOM’s.
• Understand the engineering and quality management system processes to ensure compliance to ISO regulations.
• Familiarity with ISO 9001 (ideally the 2015 standard).
• Ability to understand Component Lists, Electrical Schematics, Piping & Instrumentation.
• Diagrams (P&IDs), Fabrication Drawings, Piping Isometrics, and General Arrangement Drawings
• Extremely detail oriented.  Precision is imperative.
• Professionalism, with excellent communication skills, both written and verbal.
• Ability to work well in a fast-paced environment under tight deadlines; and ability to meet deadlines.
• Strong problem solving and time management skills, a results-oriented work ethic, and ability to work alone with limited direct supervision.
• Fiscal and financial awareness is a must.  Attention to cost and expense matters.
• Willingness to assist with tasks, even when the work is out of the scope of responsibilities.
• Ability to work with a technical staff and customers with varying experience levels.
• Adhere to Process Instrumentation Safety policies.
• Working conditions are normal for a manufacturing environment.
• Ability and willingness to travel up to 90% as required.
• May require lifting (up to 50 lbs.), bending, and squatting and working in laboratory environments.
• Valid Drivers' License issued by state of residence and in good standing.
• Must comply with DISA or similar random testing agency for fulfilling site requirements.
• Requires the use of safety equipment to include but not limited to eye safety glasses, hearing protection, work boots.

Process Insights is an equal opportunity employer with a generous compensation plan: