Customer Engagement Director, Data Centers

Customer Engagement Director, Data Centers

We are seeking an experienced and strategic Customer Engagement Director to join our well-positioned team through a dynamic period of growth, building on 20 years of successful engineering and implementation of Building Management Systems for leading Data Center and General Contractor partners. This person will be responsible for partnering with our existing strategic accounts to ensure we deliver successful outcomes in all aspects of work we do to support them. That includes developing broad and meaningful relationships within and around the customer’s organization, understanding and driving adherence to their standards of design and enterprise preferences, and having deep knowledge of both existing project activity aligned with our organization and capabilities available to exceed expectations. In this highly competitive space, it is imperative that this role encompasses both a high degree of interpersonal savvy to complement a strong technical knowledge of critical building management systems role within data centers and life science facilities. As the main point of contact for our most important customer relationships and projects, you will be responsible for protecting our distinguished brand standards, anticipating and navigating complex points of differentiation, and positioning us as a preferred partner for all future work within our premier clients.

Location: Lawrence, PA (relocation available)

Ideal Candidate:

You are a detailed professional with a high level of emotional intelligence, technical savvy, and enjoy developing organization-wide relationships at strategic accounts. You have a keen sense of customer pain points and the ability to partner with the operations and project management teams to ensure a successful path is navigated. You fearlessly embrace challenging conversations – understanding the delicacy of balancing internal and external stakeholders. You’re passionate about business growth and embracing the opportunities that come from being fully immersed in emerging and expansive markets. You thrive under pressure and enjoy being in the room as key decisions and critical conversations with customers happen. You’re a trustworthy and accountable individual that holds your own reputation at the highest level. You’re thoughtful and innovative to help advocate for meaningful investments, offer insights to help solve complex problems, and are an effective communicator ensuring your ideas are understood. You’re a strong collaborator keeping focus on driving successful customer outcomes and team goals above individual reward or recognition.

Key Responsibilities:

• STRATEGIC ACCOUNT MANAGEMENT: Develop and execute the business strategy to achieve growth targets, increase market share, and enhance competitive positioning
• CUSTOMER EXPERIENCE: Adhere to our Mission to deliver successful customer outcomes, with a strong focus on ensuring world-class customer experiences in all of our business activities
• DEVELOP A LONG-TERM STRATEGIC VISION: Focus on customer trends and project activity to build a long-term growth plan with strategic accounts to help inform necessary operations investments
• OPERATIONAL PARTNERSHIP: Stay engaged with core operations and project teams to ensure seamless collaboration to both prepare for and deliver on all customer projects
• STAKEHOLDER ENGAGEMENT: Collaborate across network of partners to ensure brand standards are maintained and to help elevate our collective presence across areas we serve
• INNOVATION AND GROWTH: Identify and validate key innovations to our processes, portfolio offering, and adjacencies that may be of value to our customers and to further differentiate ourselves
• PERFORMANCE MONITORING: Establish KPIs to measure success at each account under your responsibility allowing for early indication where additional attention may be required
• ESTABLISHING NETWORK AND PARTNERSHIPS: Develop premier and trusted relationships with major stakeholders within the data center and life science space

Qualifications:

• Bachelor’s degree in engineering or equivalent industry experience; MBA preferred
• 7 years of combined sales, account management, and BMS/BAS project experience
• Proven ability to lead in a competitive and engineered solution sales environment
• Excellent leadership, communication, and interpersonal skills
• Ability to think strategically and execute tactically in a fast-paced environment
• Strong analytical skills with a data-driven approach to decision making
• Role is based in Lawrence, PA (near Pittsburgh) with relocation available if required

Core Competencies:

• WORK COLLABORATIVELY: Promote an inclusive and positive work environment that encourages collaboration and team building across all levels of the organization. Work with others to resolve obstacles that may prevent the organization from achieving its mission.
• CUSTOMER FOCUS: Demonstrate the desire and knowledge to understand customer needs. Provide personalized, professional and courteous service, accurate information, continuous communication and the ability to handle customer concerns in an appropriate manner.
• INTEGRITY: Behave ethically, act fairly and take responsibility for accomplishing work goals.

Who We Are:

Process HVAC Solutions, LLC is a systems automation provider for HVAC and mechanical systems in mission critical environments. We specialize in high tier level data centers and biotech/pharmaceutical facilities.

Additional Details

We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training and top-notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO/AA/M/F/Veteran/Disability