Program Support Specialist

POSITION SUMMARY:

The Program Support Specialist provides overall administrative support to the NCTSTA capacity-building team in fulfilling its mission of providing individuals and organizations with the competencies and tools needed to plan, integrate, implement, and sustain comprehensive programs and services through responsive and timely training and technical assistance. The Program Support Specialist works closely with the Capacity Building Assistance (CBA) managers to maximize the use of technology and software to enhance NCTSTA’s technical assistance, distance learning capacity and expanding marketing efforts.

The Program Support Specialist is the lead resource person for NCTSTA and often serves as a first point of contact for client organizations and individuals seeking information and resources. This individual performs high-level office support duties and performs a wide range of administrative duties including conducting research, preparing correspondence, reports, and presentations, managing databases, handling information requests, planning conferences, and meetings, providing purchasing support, making travel arrangements, and maintaining calendars and schedules.

PRIMARY DUTIES/RESPONSIBILITIES:

1. Provide technical assistance and programmatic support for NCTSTA’s Distance Learning Programs.

· Operate NCTSTA’s distance learning platforms and software including Zoom Meeting, Zoom Webinar, Zoom Events, learning management systems, video conferencing platforms, and others.

· Provide expert guidance, technical support, and training to NCTSTA staff and consultants on the use of the above-mentioned distance learning technologies.

· Collaborate with NCTSTA’s distance learning team to plan and execute webinars, video conferences, technical assistance sessions, self-paced learning courses, and other multi-media projects.

· Assist in establishing and implementing quality assurance reviews of distance learning activities.

· Assist with marketing activities to promote NCTSTA’s distance learning offerings.

· Maintain knowledge of distance learning technologies and advances in the field of distance learning through research, practice, and participation in training offered.

2. Coordinate program-related meetings and public relations activities for NCTSTA.

• · Maintain NPAC listserv; schedule quarterly mailings to NPAC members on NCTSTA updates and/or relevant literature.

· Organize the distribution and collection of materials reviewed by NCTSTA’s materials review committee.

· Coordinate exhibitor activities NCTSTA at local, regional, and national events.

· Assist in the creation of relevant, unique, and engaging content on new and participating social media and digital platforms.

· Facilitate communication between NCTSTA, Consultants, and other CBA network members to disseminate information on program activities and services.

· Represent PROCEED NCTSTA at regional and national meetings, conferences, etc., as appropriate.

· Provide support to staff in planning and executing program-related activities, including but not limited to logistics, printing, documentation formatting, preparation of materials and supplies, and development and/or review of PowerPoint presentations.

3. Manage NCTSTA’s electronic filing system and various databases.

• · Maintain NCTSTA’s electronic filing system and databases.

· Set up and maintain the filing system; modify as needed.

· Establish and schedule quality assurance checks for files/data.

· Update NCTSTA Program Director and program staff; specify corrective actions needed and establish a timeline for conducting these actions.

· Manage NCTSTA’s national consultant database.

· Maintain updated consultant information, which reflects NCTSTA’s consultant requirements, guidelines, and protocols for practice.

· Establish and maintain a consultant listserv and schedule quarterly mailings to consultants with relevant literature.

Assist with the coordination of consultant in-services and/or continuing education sessions.

4. Adhere to the program philosophy, approaches, policies, and practices of PROCEED NCTSTA.

· Learn about PROCEED’s mission, vision, and guiding principles, and diverse programs and services.

· Maintain accurate and complete documentation of all NCTSTA resources and information transfers.

· Comply with PROCEED’s confidentiality policy, both internally and with external client organizations.

· Comply with the staff policies and procedures outlined in the staff handbook.

· Maintain ongoing professional development and current knowledge on trends in distance learning, organizational development, workforce improvement, program development and integration, and other related subjects.

· Participate in staff development training and meetings.

5. Other

Manage special projects and perform other duties as assigned by the Director or designee to support the mission, goals, and objectives of NCTSTA.

QUALIFICATIONS:

• Bachelor’s Degree plus a minimum of two years of experience in office management or program coordination.
• Experience in the use of distance learning technologies and online learning platforms.
• Knowledge in database development and maintenance.
• Knowledge of Windows, Excel, and word processing software.
• Internet literacy is required.
• Excellent oral and written communication skills.
• Experience working with health and human service organizations (HIV or public health related) is a plus.

ADDITIONAL REQUIREMENTS:

• Valid U.S. Driver’s License
• Bilingual English/Spanish preferred.
• Must demonstrate a strong commitment to teamwork.
• Must be able to work under pressure, handling several projects with minimal supervision from inception to completion while meeting set deadlines.
• Travel throughout the United States, Puerto Rico, and the US Virgin Islands, including weekends and evenings (estimated 25%-30% of the time).

BENEFITS:

Upon successful completion of a probationary period, employees are eligible for the following benefits:

· Paid Time Off

· Health Insurance

· Vision Insurance

· Dental Insurance

· Life Insurance

· 401(k) and 401(k) Matching

SALARY:

• Range: $50, 000 – $57, 000, commensurate with education and experience.

Interested candidates may email their cover letter and resume to cbasolutions@proceedinc.com

Closing Date: October 15, 2025

Job Type: Full-time

Pay: $46,250.94 - $55,700.05 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Language:

• Spanish (Preferred)

Ability to Commute:

• Elizabeth, NJ 07201 (Required)

Work Location: In person

Salary : $46,251 - $55,700