What are the responsibilities and job description for the Level 1 Help Desk Support position at ProCat Distribution Technologies?
This position will be responsible for:
- Providing technical support to our warehouse-based customers using our software and hardware solutions.
- Providing network administration for internal ProCat employees and networks
- Responding to customer related issues via phone or email
- Managing help desk tickets in a timely manner
- Ensuring proper documentation of customer interactions via in house ticketing software
- Configuration of PCs, Android and Windows based wearables, handheld computers, label printers, and peripherals
- Limited travel, and some off-hours support are required
- Position located in office in Gibbsboro, NJ
Qualifications / Skills:
- 2 Years Related Experience
- Help Desk Experience is a plus
- Warehouse Experience is a plus
- Excellent communication skills
- Good documentation skills
- Detail oriented and strong organizational skills
- Experience with Windows 7 and 10
- Experience with Microsoft server operating systems
- Experience with Microsoft SQL and Management Studio is a plus
- Ability to troubleshooting LAN/WAN and networking hardware
- Ability to diagnose and resolve basic hardware related issues
- Ability to learn in house software to assist with customer trainings
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Help desk: 1 year (Preferred)
- Network support: 1 year (Preferred)
Work Location: In person
Salary : $50,000 - $60,000